General Manager, North America

General Manager, North America

For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter's Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world's most exceptional spaces.

Frette is seeking a General Manager, North America to oversee and manage all commercial divisions of Frette within North America, including all Retail, Contract/Trade, third-party Distributors/Wholesale partners, and Hospitality. The individual is responsible for P&L's for each business unit while ensuring the efficient and distinct strategy for the operations to achieve maximum sales profitability, growth and account penetration. This individual must be a hands-on, self-starting, and analytical thinker who thrives in a fast-paced, high growth, environment.

Responsibilities include but are not limited to:

Strategic Planning & Analysis

• Develop and lead the execution of the company's commercial strategy for the North America Region, defining clear KPI's, targets and the roadmap for execution to maximize revenue and market share for the Frette brand.
• With direct reports, analyze customer feedback and market trends in order to develop and implement new strategies, tools and resources.
• Finding innovative solutions and tools, such as new technology, to support customer experience in store to further elevate service/experience to client.
• Providing regular updates and reports on the performance to senior management and Board.

Business development

• Seek new partnerships, collaborations, and opportunities for growth. Identify potential markets, evaluate expansion options, and negotiate strategic partners or acquisitions.
• Ensure alignment of business practices, standards, and initiatives across all markets for one client experience.
• Drive Frette's strong market position and ensure the delivery of quality services and products to customers according to brand strategy and standards.
• Attend networking and trade events within assigned region as brand executive.

Transformational Leadership

• Provide qualitative and quantitative feedback on the market needs to be proactive in driving opportunities for growth in top line and profitability.
• Monitor industry trends, competitive landscape, and market dynamics to identify emerging opportunities and potential threats.
• Ensure the highest quality of products, services, and customer experience within their area.
• Maintain awareness of market intelligence, conduct market research, and use data-driven insights to make informed decisions for the business channels.

Cross-functional & Team Leadership

• Develop and manage relationships with key stakeholders, customers, suppliers, and partners.
• Collaborate with various departments including finance, operations, product development, marketing, etc. to align commercial needs with overall business goals.
• Initiate programs to support the roll out of new launches with key internal stakeholders (visual merchandising, CRM, Marketing).
• Recruit, train, and manage employees, fostering a positive and productive work environment. Providing feedback and coaching within the moment.
• Inspiring and motivating teams to achieve clear goals and to work autonomously with sound decision making and judgement.

Qualifications

• Proven success and extensive experience with developing and executing commercial strategies for B2C and B2B markets, luxury experience preferred.
• Expertise in financial analysis and budgeting.
• Strong ability to identify and capitalize on business opportunities.
• Must be resourceful, collaborative and a creative solution-seeker.
• Foster cross-functional teamwork and communication to drive success.
• Strong leadership and interpersonal skills.
• Ability to travel internationally up to 35%.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Salary Range for this role is $325,000 - $350,000 per year.

It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

For full time roles, in addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short + long term disability, 401K with Company match, paid maternity/paternity leave, employee discount, paid holidays, and a paid time-off policy.