Customer Experience Director

Customer Experience Director (Open) Location: Denver, CO - Vasquez - Retail shop Pay: $115,000 – $130,000 Annual Customer Experience Director and Compliance Responsibilities Implement best practices and procedures that improve the customer experience across the entire journey. Lead Customer Experience initiatives throughout the region. Collaborate with Area Branch Operations Coordinators (ABOCs) and branch teams to enhance customer experience, reduce churn, and streamline the order‑to‑cash process. Identify customer lifecycle issues and spearhead change‑management projects at both branch and regional levels. Minimize dispute creation in the field and work with the BSC CX team to resolve open disputes, improving processes such as onboarding, order processing, and fulfillment. Identify knowledge gaps related to transactional accuracy and deliver targeted training with ABOCs. Partner with Division Talent Management and Region Leadership to create CX‑oriented materials for recruiting, onboarding, development, and retention. Required Qualifications Strong leadership and communication skills to lead locally and virtually, and to report to senior executives. Proficiency in Google and Microsoft Office productivity suites. Functional understanding of ERP systems, customer lifecycle management, and reporting systems (SAP, Customer Portals, Oracle, Excel). Preferred Qualifications Bachelor’s degree in business management, marketing, or a related field. Benefits Medical, dental, vision, life, accidental death & dismemberment, disability insurance, and employee assistance program. Pre‑tax commuter transportation benefit. Parental leave, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave. Paid holidays for all full‑time employees. 401(k) plan with company match. Tuition reimbursement and other education benefits. Discounted college tuition for eligible employees’ dependents and Airgas Scholarship Program. Equal Employment Opportunity We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations. If you have a disability and need an accommodation, please contact us by email at us‑View email address on click.appcast.io. #J-18808-Ljbffr Applied Labs