Onsite Desktop Support Technician II - macOS & Windows

Desktop Support Engineer Location: New York, NY (Onsite) Duration: 12 Months contract with extension. Key Responsibilities Hands‑on, on‑site desktop support with junior‑to‑intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room / network closet build‑out. Understand core networking concepts and terminology such as TCP/IP, DNS, DHCP, and firewalls. Experience with a ticketing system such as ServiceNow or Jira (or similar) is preferred. Basic administration experience with Google Admin and Microsoft 365/O365 Admin is a plus. Exposure to MDM and directory services (AirWatch/Workspace ONE, Intune, JamF, and/or AD‑related products) is desired. Familiarity with collaboration tools such as Slack, Microsoft Teams, and Zoom is also important. Interest in AI tools and strong motivation to learn and apply them in day‑to‑day support workflows is a plus. Benefits Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. San Francisco Lactation in the Workplace Ordinance Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation. #J-18808-Ljbffr Pride Global