3PL Customer Service Representative

Job Description

Job Description

Job Summary

Pay: $22-23 hourly

Schedule: M-F 7am to 3:30pm 

We are seeking a full-time  Customer Service Representative (CSR)for our Carson, CA location. The ideal candidate will support daily warehouse and logistics operations by delivering responsive, value-added customer service and ensuring all customer requests are handled accurately and efficiently.

This position is ideal for someone who thrives in a fast-paced logistics environment and has strong organizational and communication skills.

Essential Duties & Responsibilities

• Respond to customer inquiries in a courteous, professional, and timely manner
• Verify shipment information including counts, weights, measurements, and identifying details against bills of lading, invoices, orders, and shipping documents
• Prepare and generate special shipping labels as needed
• Process Dock Receipts for incoming shipments and communicate exceptions to customers
• Answer customer questions regarding inventory and freight availability
• Maintain accurate inventory records within the WMS system
• Coordinate shipping methods based on customer requests
• Provide customer support to drivers regarding merchandise pickup and delivery
• Process receiving and shipping documentation
• Perform accurate data entry using Excel spreadsheets and internal systems
• Prepare customer invoices for services rendered

Qualifications & Requirements

• High school diploma required; Associate degree preferred
• Minimum 6 months of CSR experience in Distribution, Warehousing, Logistics, or 3PL environment
• Strong attention to detail and accuracy
• Ability to follow instructions and complete tasks independently
• Dependable, self-motivated, and team-oriented
• Ability to multitask in a fast-paced, deadline-driven environment
• Proficient in Microsoft Office applications including Outlook, Excel, and Word
• Experience with compliance accounts such as Walmart, Sears/Kmart, or Dollar Tree is helpful but not required

Preferred Skills

• Experience with retailer routing and compliance requirements
• Familiarity with shipping procedures and routing guidelines for major retailers such as Target Corporation, Walmart, Lowe's, and The Home Depot
• Understanding of retailer appointment scheduling, labeling, routing requests, and vendor compliance processes
• Experience coordinating shipments to retailer distribution centers is highly preferred

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.

Company Description

Our Professional Division works with clients as a stakeholder in their hiring strategy and process. We facilitate a solid match for our employees and clients, examining the experience and team dynamics required for a great match. Our professional team was handpicked from 25 years of recruiting and staffing experience to build our Professional team to be the best in the industry. We focus on professional placements in your Executive Placement, Accounting & Finance, Human Resources, and Administrative Support areas. We place candidates leveraging direct hire, contract-to-hire, contingent, and “Smart Hire” modalities.