IT Support Technician

Job Description

Job Description

Build Your IT Career With a Growing MSP

Ashton Solutions is a fast-growing Managed Service Provider (MSP) supporting 100+ small and medium-sized businesses throughout Northeastern Ohio. We're looking for an IT Support Technician who is curious, customer-focused, and ready to grow their technical skills.

You'll work across a variety of client environments, troubleshoot real-world problems, and learn alongside experienced engineers rather than providing repetitive internal desktop support.

Why Join Ashton Solutions?

• $50,000+ starting salary, scalable based on experience
• Hybrid schedule with up to 2 remote days per week after training
• Health insurance, PTO, and retirement plan
• Mentorship from experienced senior engineers
• Exposure to 100+ different client environments
• Technical growth and advancement opportunities
• Collaborative, people-focused team environment

What You'll Do

• Troubleshoot hardware, software, connectivity, and end-user issues
• Provide support through phone, email, remote tools, and onsite visits
• Support Microsoft 365/O365 and common business applications
• Troubleshoot LAN/WAN, firewalls, switches, and wireless networks
• Work in cloud-based and on-premises environments
• Manage and prioritize support tickets
• Diagnose problems and follow issues through resolution
• Explain technical information clearly to non-technical users
• Document troubleshooting steps and solutions
• Escalate complex issues to senior engineers when appropriate
• Learn new technologies and apply them across different client environments

What We're Looking For

We're looking for someone with a strong technical foundation and a genuine desire to keep learning.

• 0–2 years of hands-on IT, PC support, or technical support experience
• Experience supporting Microsoft 365
• Basic hardware and troubleshooting knowledge
• General understanding of cloud services and business applications
• Exposure to LAN/WAN, Wi-Fi, switches, and firewalls
• Strong customer service and communication skills
• Ability to explain technical issues to non-technical users
• Strong organization and follow-through
• Ability to adapt in a fast-paced support environment
• Positive attitude, curiosity, and willingness to learn

This Could Be a Great Fit If You...

• Want to build a long-term career in IT
• Enjoy troubleshooting and figuring out how things work
• Like helping people solve technical problems
• Want exposure to multiple companies and IT environments
• Are comfortable communicating directly with clients
• Want to learn from experienced engineers
• Enjoy variety and want to grow into more advanced IT responsibilities

Grow Beyond the Help Desk

At Ashton Solutions, you'll gain hands-on experience across a wide range of technologies and client environments while working alongside engineers who will help develop your skills. If you're ready to build your IT career through learning, mentorship, client interaction, and hands-on technical growth, we'd love to hear from you.

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