Senior Engagement Manager (Charlotte)

This is not a traditional PM role. Your job is not to manage tasks and timelines. Your job is to own the relationship, own the Outcomes, and be the person our Customers trust when the stakes are real.

You'll carry delivery accountability across a portfolio of engagements — client relationship, commercial health, and outcome gates, not just a status report on cadence. You'll sit across the table from executives, shape how they think about the problem, and hold that trust through delivery. You'll know when to bring in the technical firepower and when to pick up the tool yourself — because on smaller engagements, you can still get hands-on in D365/Dataverse when it moves things faster. You'll use AI in how you operate daily, and bring that fluency into every client conversation as proof, not pitch.

8-12 years of delivery experience, with a strong D365/Dataverse foundation. Proven ownership of client relationships at a senior level — not just delivery execution underneath someone else. Practical, hands-on AI fluency. The judgment to run a portfolio without needing to be chased for it.

And across this role and every other one we're filling, we are looking for a very specific kind of person:

AI.

Hyper competitive.

Heart of Gold.

People who move fast. Think differently. Care deeply about Customers. And want to be measured by the Outcomes they create.

Because our job is not to implement technology.

We are very good at that.

Our job is to help our Customers become better businesses.

Grow faster.

Operate better.

Serve their Customers better.

Create real, measurable value.

Outcomes.

We win when they win.

If you want to move fast, use AI every day, own real responsibility and be accountable for what Customers actually achieve, we should talk.

cX is hiring.

Human led. AI accelerated. Outcomes delivered.