6 Months Contract Analyst, Customer Service/Emails (Financial Institution) #TBCX
Recruit Express
Job Description: Handling inbound and outbound communications with policy members, HR representatives, and intermediaries in a timely, professional, and customer-centric manner. Deliver end-to-end service by managing enquiries via calls and emails, with a strong focus on first-contact resolution. Proactively follow up on cases to ensure enquiries, requests, feedback, and complaints are resolved within established service standards. Provide guidance and support to customers and intermediaries on the use of the Company’s portals and mobile applications. Manage escalated calls and cases effectively, ensuring appropriate resolution and service recovery. Collaborate with internal and external stakeholders to resolve servicing issues and claims-related matters efficiently. Perform accurate case documentation, after-call work, and administrative tasks in accordance with internal procedures and compliance requirements. Identify recurring issues, provide feedback, and recommend process improvements to enhance customer experience and Net Promoter Score (NPS). Ensure full compliance with internal policies, procedures, and applicable regulatory and data protection requirements. Undertake any other duties assigned by the Manager or Team Leads. Requirements: Minimum 2 years of experience in contact centre call and email handling. How to Apply: Interested applicants, please email your resume to View email address on click.appcast.io Kindly note that only shortlisted candidates will be contacted. Zoey Chng Chu Xin CEI No: R24125496 Recruit Express Pte Ltd EA Licence No: 99C4599 #J-18808-Ljbffr Recruit Express
Vacancy posted 12 hours ago
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