Business Consultant

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You’ll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success—take the lead in shaping your career development, goals and future! Job Summary This position is responsible for the retention of selected high value Business segment customers, acting as the 1:1 “face” of NRG brands consulting on all customer electricity needs. The individual in this role must possess analytical skills, be highly knowledgeable in the front and back office CCS system and have a high degree of knowledge of current electricity products. This person must also be proficient in high bill resolution as well as energy efficiency and conservation principles. Professionalism is paramount as Business Consultants are expected to provide a superior customer care experience in daily face‑to‑face interaction with NRG Business customers and prospects. Essential Duties/Responsibilities Consultant will be assigned to specific Business accounts (approximately 200 - 500) to act as the liaison between the customer and NRG. Consultant will be judged on his/her ability to meet or exceed targets for business sales, customer attrition and customer satisfaction. The Consultant will represent a single resource to their customers for anything they might need from NRG. This will personalize our relationship with our top customers while simplifying the service model. Consultant will initiate and lead customer site visits to top-value Business customers to ensure: Customer is comfortable in their understanding of how they are billed; usage and demand; TDSP charges and other billing determinants. Customer understands the product they are on and how it functions. Educate the customer on energy efficiency and steps they can take to lower usage and peak demand that will positively impact their business. Evaluate customer products and coordinate rate changes to save the accounts as needed. Consultants will be equipped with a laptop that allows them to connect to CCS, enabling them to make updates/changes and provide on‑site solutions to the customer upon request. Communicate new products, programs, services to customers. Consultant will provide accurate and timely updates to the BCCD database to document all customer contacts including but not limited to site visits, emails and phone conversations. Act as a “Move Manager” for brand new high-value customers just joining NRG, who require special assistance in setting up their new location/account. Perform Energy Audits of Business customer sites to assist the customer by identifying areas of energy inefficiency and areas for improvements. Have full knowledge and understanding of audit requirements including checklist of data to validate and calculations needed to provide feedback to the customer. Research customer businesses before contacting to become familiar with the kind of business they operate and their history with NRG brands. This could include web research, CCS, Contact Log, etc. Provide feedback to Segment Marketing on significant customer interactions. Be the venue for much needed customer learning on issues such as: Products customers are most interested in Needs they feel are not currently being met What they do/do not like about NRG brands How we can better serve them How they perceive our competitors, etc. Working Conditions Flexibility with work schedule. Frequency of customer visits: Retention customers: minimum of once per quarter unless customer requests more frequent visits. If customer transfers to a term product, the visits likely will be bi‑annually. Business development: Consistent in field prospecting to achieve or exceed acquisition targets. Frequent in and out of market travel to attend business expos or events. Some overtime may be required as special projects arise. Minimum Requirements 3+ years of customer service experience required, prior supervisory experience a plus. Experience in customer relationship management (account management) with business customers and business-to‑business sales is required. Commensurate level of relevant experience will be considered in combination with the educational requirement. High School diploma or equivalency required. Bachelor’s degree from an accredited four‑year college or university is preferred. Preferred Qualifications Business Development Experience, specifically in electricity markets Account Management/Business Relationship Management Additional Knowledge, Skills And Abilities Must be able to successfully complete and fully grasp company provided training. Must be confident and knowledgeable in all Small Business products and services, TDSP charges and billing components. Strong presentation skills and interpersonal skills. Strong organizational and time management skills. Ability to schedule and arrive to appointments on time. Ability to remain calm and respond quickly to surprising/difficult questions. Advanced knowledge of kW vs. kWh, TDSP charges, and the difference between a kW product and a wires pass‑through product. Consultative orientation. Committed to increasing their high bill skills and knowledge base and to providing a positive experience with NRG brands. Interest in moving into a Marketing role a plus. Dependable transportation, valid Texas Driver’s License, and personal liability insurance. A review of the driving record will be required prior to hiring. Emulate our Business positioning: smart choices; your partner in energy management; respect for your time; bringing innovative solutions to you, Customer First, etc. Physical Requirements Occasionally requires lifting as appropriate to perform duties and responsibilities. Occasional exposure to high temperatures while conducting customer visits and prospecting always keeping safety in mind and fully prepared for weather conditions. NRG Energy is committed to a drug and alcohol‑free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post‑accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent. We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy. #J-18808-Ljbffr