Account Service Manager - Payor Contracting

Location Hybrid 1. This role requires associates to be in-office 1-2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Hours: Monday - Friday 8:00am to 5:00pm EST. How You Will Make An Impact Provides strategic planning and account management for larger payor accounts. Directs and manages the administration of payor contractual requirements and obligations. Assists with the management of the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing payor account relationships at multiple levels throughout the health plan and PBM organizations. Makes recommendations for improvements to meet expectations. Provides both on-site and off-site customer service, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit, and enrollment issues. Prepares and submits contractually required health plan and PBM reports and metrics. Program management of payors and payor contracts. Minimum Requirements Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities And Experiences Specialty and Infusion Pharmacy experience strongly preferred. Payor contract, health plan, and PBM experience preferred. Smartsheet and Excel proficiency for payor reporting experience preferred. For candidates working in person or virtually in the below locations, the salary* range for this specific position is $76,208 to $114,312. Location(s): Illinois The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. #J-18808-Ljbffr Elevance Health