Customer Service Specialist

Bon Secours Wellness Arena, located in the heart of downtown Greenville, is the Upstate region's largest entertainment destination and has an excellent opportunity for a qualified Assistant Box Office Manager. This position is responsible for assisting in the overall management and execution of the daily box office operations at the Bon Secours Wellness Arena and other venues managed by the Greenville Arena District ("GAD"). Essential Job Functions Ticket Operations Maintain files on each event such as production kills, seats on hold, complimentary tickets, event audits and ticket inventory; maintain organized and thorough event files. Create maps, map changes, promo changes, build and submit events in the Ticketmaster system in an exact and accurate manner Ensure all box office reports, scaling, on-sales, and statements are executed in a timely and accurate manner in accordance with the directions provided by the Box Office Manager Establish and maintain strong working relationships with promoters, Ticketmaster representatives and artist representatives. Work closely with Box Office Manager and relevant promoters for show builds, price changes, and ticket requests Maintain all ticketing processes to maximize efficiency and ensure audit compliance and accountability. Prepare cash banks, daily deposits and cash receipts. Verify daily cash reports, prepare seller reports and end-of-day reports. Assist the Box Office Manager in maintaining accurate vault funds and records Monitor all performances to ensure correct pricing, dates, times, and other pertinent information. Communicate accurate event information, including ticket pricing and event configurations, timely to ticket sellers and other departments Supervise preparation of on-sale information and ticket orders as they need to be sent out. Ensure the fulfillment of house seats, comps, trade requests, and promotions Troubleshoot customer service issues to provide the fastest and most positive customer resolutions. Assure all customer concerns are resolved in an efficient and professional manner Maintain, organize and track all cash to card transactions in an accurate and timely fashion. Prepare deposits and reports as needed for cash to card transactions Oversee aspects of Ticketmaster equipment including computers and ticket scanners Managerial Duties Assume responsibility for managing Box Office operations during the Box Office Manager's absence, including staff supervision, operational oversight, and resolution of routine issues Assume full managerial responsibilities and oversight of Premium Services in the Box Office Manager and/or Premium Services Coordinator absences Assist with the selection, onboarding, training, and supervision of box office staff. Provide clear direction, coaching, and support to promote consistent department procedures, high-quality service, teamwork, accountability, and a positive, professional work environment. Address staff concerns or conflicts timely, seeking assistance when needed Develop, manage, and communicate monthly staff schedules to support event coverage and department needs. Review and approve part-time staff timekeeping records, including verifying shift times, confirming appropriate class coding, and addressing discrepancies in accordance with established procedures

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Position will remain open until filled. Greenville Arena District is committed to the full inclusion of all qualified individuals. As part of this commitment, Greenville Arena District will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resource Department at View phone number on click.appcast.io. Requirements Bachelor's degree or equivalent additional work experience in business, marketing, accounting, facility management or other relevant fields of study Minimum two (2) years of supervisory experience within an arena, stadium, or PAC box office Proficient computer skills with Ticketmaster Host, TM1 Events, TM Sales, Archtics and MS Office: Outlook, Excel, & Word Knowledge of basic accounting and cash handling procedures Strong customer service, problem resolution, communication, interpersonal, and analytical skills, with the ability to interact professionally and effectively with guests, employees, clients, coworkers, senior management, and a diverse public Experience interpreting CAD drawings Eligible to work in the United States Ability to work a flexible event driven schedule which includes working nights, weekends, and holidays Preferred Education, Experience and Skills Three (3) to Five (5) years of supervisory experience in an arena, stadium, PAC, or other public assembly facility box office Highly proficient computer skills with Ticketmaster Host, TM1 Events, TM Sales, Archtics and MS Office: Outlook, Excel, & Word Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development #J-18808-Ljbffr Insurtech Israel News