Sales Engineer I

Sales Engineer I

Austin, US

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Being a Dialer At Dialpad, AI isn't just a feature; it's how our teams do their best work every day. We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role

As a Sales Engineer I at Dialpad, you'll be the technical heartbeat of our Sales team. Your job is to take our cutting-edge AI-powered communication platform and make it "click" for our customers. You don't need to be a career network engineer to start. We are looking for someone who is tech-curious, people-oriented, and ready to learn the "Brawn and Brains" of our global architecture.

What You'll Do

• The Master Storyteller: Lead 2-3 product demonstrations a day, showing small business owners how Dialpad solves their specific communication headaches.
• The Pilot: Own the "Proof of Concept" phase, helping customers set up their first office phone systems and test out our industry-leading AI features.
• The Trusted Advisor: Partner with Account Executives to answer technical questions and act as a bridge between the customer's needs and our technology.
• The Student: Dive into our training program to become an expert in Dialpad's cutting-edge AI technology and cloud telephony, including learning how our unique infrastructure ensures high-quality calls globally.
• The Problem Solver: Use specialized tools to help customers optimize their office Wi-Fi and network settings to ensure their "HD Voice" experience is flawless.

Skills You'll Bring

• 1-2 Years of People Experience: You've worked in a customer-facing role (Sales, Account Management, or Support) and you genuinely enjoy working with and helping people.
• Technical Curiosity: You're the person your friends and family call when they can't get their Wi-Fi to work or want to know which phone to buy. You have a "tinkerer" mindset.
• Communication Clarity: You can explain a complex idea (like why a phone call needs a "split-tunnel" VPN) in a way that your less-technical friends can easily understand.
• Cloud Comfort: You are proficient with modern tools like Google Workspace or Microsoft 365 and understand why the world is moving to the cloud.
• Adaptability: You're comfortable in a fast-paced environment and can jump from a demo to a troubleshooting session without breaking a sweat.

Why Join Dialpad

• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee's impact
• Competitive salary, comprehensive benefits, and real opportunities for growth

We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.

Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.