Scrum Master

Senior Scrum MasterWe are seeking an experienced Senior Scrum Master to support our Field Experience value stream. This role is responsible for driving projects from inception through delivery while promoting Agile excellence across technology and business teams.The Senior Scrum Master will:Lead project facilitation across the Technology portfolio using Agile methodologies and toolsServe as a hands-on mentor and coach to Scrum teamsPartner closely with Product Owners, value stream delivery leads, technology teams, and business partnersReport directly to the Release Train Engineer (RTE)What You'll Do:Provide training, coaching, and facilitation to help teams reach a high-performance stateGuide and mentor teams in Scrum and Agile principles to maximize delivery effectivenessHelp teams meet sprint and Program Increment (PI) goalsSupport Product Owners in developing, refining, and maintaining product backlogsRepresent teams in Scrum of Scrums and other cross-team planning and coordination forumsSupport adoption and proficiency of Agile tools such as JIRA and ConfluenceMentor teams in the use of AI tools to streamline documentation, planning, and executionEnsure transparency and accuracy of progress reporting to stakeholdersMonitor and optimize team velocity and delivery metricsIdentify and remove impediments to team progressProactively resolve conflicts and delivery issuesCoach teams toward stronger collaboration, self-management, and accountabilityFoster healthy interactions within teams and with external stakeholdersBring energy, focus, and resilience to drive sustainable Agile transformationEnsure continuous improvement through retrospectives and process inspectionContribute to Agile maturity through participation in the Community of PracticeTrack and report Agile performance metrics such as velocity, burndown, and predictabilityFacilitate all Scrum events: Daily stand-ups, Sprint planning, Sprint reviews, RetrospectivesMonitor Scrum team compliance with Agile frameworks within JIRAHelp build and sustain self-organizing, high-performing teamsWhat You'll Bring:Bachelor's degree in Computer Science or a related field (required)Scrum Master certification preferredProficiency with AI-enabled tools, particularly in JIRA, Confluence, Ativo, and Microsoft CopilotProven technical mentoring experience across software development and delivery disciplinesExperience managing projects that leverage service-oriented architecture (SOA)Strong understanding of Agile methodologies and a proven delivery track recordDeep understanding of the Software Development Life Cycle (SDLC)Strong familiarity with life insurance or financial services environmentsExperience facilitating or moderating large-scale workshops or cross-functional sessionsAbility to manage multiple complex system projects simultaneouslyExcellent analytical skills, independent thinking, and sound judgmentInterview Process:Two (2) rounds of video interviewsTwo (2) finalists will be invited for an in-person interview