Food & Beverage Manager (One World Observatory)

Food & Beverage Manager (One World Observatory) Join to apply for the Food & Beverage Manager (One World Observatory) role at Legends Global Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality. Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences. ASM Global , the world leader in venue management and live event production, oversees 350+ iconic venues including stadiums, arenas, convention centers and theaters. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the views – including interactive experiences and dining options, plus a sit-down restaurant. THE ROLE The F&B Manager is responsible for the execution of strategy within the F&B department. They will manage associates, inventory, registers, and customer service in a high-end Café/Lounge to maximize profitability, control sales, margins and inventory turns. ESSENTIAL DUTIES AND RESPONSIBILITIES Conduct consistent pre-shift and monthly meetings Maintain professional restaurant image, including cleanliness, proper uniforms, and appearance standards Maintain positive client relations and anticipate guest needs to ensure guest service in accordance with Legends standards Coordinate with kitchen, serving staff, host team, and guests to ensure dining details are handled efficiently and customer concerns are addressed promptly Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations; address guest queries, advise on menus and beverage selections, and respond to complaints in a timely manner Ensure all “special occasion” arrangements (e.g., birthdays; anniversaries; honeymoons) are handled flawlessly Ensure financial (invoices, reporting, payroll) and administrative duties are completed accurately and on time in accordance with company policies Inspect dining and serving areas to ensure cleanliness and proper setup while adhering to health standards Perform other duties as assigned by leadership SUPERVISORY RESPONSIBILITIES Oversee day-to-day restaurant and bar operations, including scheduling, staff assignments, side-work supervision, inventory management (incl. PAR levels), and closing procedures Foster a cooperative work environment to maximize morale, productivity, and efficiency Collaborate with other departments on training and development initiatives Evaluate performance and coordinate staffing levels Instruct team members on policies, procedures, duties, and provide coaching Maintain a safe associate and guest environment by mitigating risk of accidents; complete accident reports promptly if needed QUALIFICATIONS To perform this job successfully, the individual must be able to perform each essential duty with energy and enthusiasm. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE A professional degree or certification with a minimum of 3–5 years of hands-on culinary experience; bilingual preferred Food handler’s certification from the Department of Health & Mental Hygiene (DOHMH) ServSafe or Food Handler’s certification SKILLS AND ABILITIES Personable, friendly and welcoming Ability to read, speak and write in English fluently Excellent verbal and written communication skills Ability to listen effectively and follow directions Ability to communicate with team members and guests Excellent knowledge of food and beverage preparation and service standards Strong attention to detail Strong time management, organizational, and prioritizing skills Excellent knowledge of beverage preparation, service standards, guest relations and etiquette Ability to work independently with limited supervision Physical ability to perform tasks including reaching, bending, stooping, and lifting up to 50 lbs.; standing and walking for long periods Commitment to safe work habits and safety training People- and product-focused servant leadership Ability to align with culinary leadership on client expectations Ability to troubleshoot situations and provide satisfactory resolutions Experience in both union and non-union environments preferred Experience in high-volume food service venues with experience overseeing alcohol sales preferred Proficiency in Microsoft Office and POS systems Flexibility to work extended hours as needed COMPENSATION Competitive base salary of $65,000, commensurate with experience, plus a generous benefits package including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. WORKING CONDITIONS Location: On Site (One World Observatory, New York City) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described above and may be subject to change. This document does not state or imply that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. EEO/Note: Legends & ASM Global is an Equal Opportunity/Affirmative Action employer. #J-18808-Ljbffr Legends Global