Accounts Receivable Specialist

Accounts Receivable Specialist Location: Simpsonville, SC Reports to: AR & Credit Manager Employment Type: Full-time Seniority Level: Associate Job Summary: The Accounts Receivable Specialist ensures money owed by customers is collected accurately and efficiently. This role involves managing customer accounts, collecting payments, reviewing and releasing orders, and resolving billing issues. You will collaborate with various departments and keep meticulous records to ensure the company's financial success. Key Responsibilities: Account Management and Credit Analysis Maintaining customer account information and analyzing customer purchase history for potential credit risks. Reviewing company credit reports and managing credit levels for assigned customers. Collecting on customer open items (invoices, short payments, returns, etc.). Collections and Customer Communication This area is crucial for ensuring the company receives outstanding payments promptly. The specialist monitors accounts receivable aging reports, develops collection strategies, and communicates with customers regarding overdue invoices. They also research and resolve customer inquiries and billing discrepancies to maintain positive customer relationships. Collaboration and Reporting The Accounts Receivable Specialist collaborates with various departments to ensure smooth financial operations. This includes working with the sales team for accurate order processing and invoice generation and collaborating with customer service to address customer concerns related to billing and payments. They also generate reports on accounts receivable activity to provide management with insights into customer payment trends and collection efforts. Required Qualifications: Associate's degree in accounting or a related field. Minimum of 2 years of experience in accounts receivable or a similar financial role. Strong understanding of accounting principles and practices (generally accepted accounting principles - GAAP). Proficiency in accounting software (e.g., SAP) and enterprise resource planning (ERP) systems (experience a plus). Excellent attention to detail, accuracy, and time management skills. Exceptional written and verbal communication skills with the ability to explain complex financial information in a clear and concise manner. Interpersonal skills to build and maintain positive relationships with customers and internal departments. Ability to prioritize tasks, manage multiple deadlines, and work independently while also being a team player. Problem-solving skills and the ability to find solutions to customer inquiries and billing issues. Professional demeanor and ability to interact positively with customers in potentially sensitive situations. Physical Requirements: Extended periods of sitting at a workstation. Speaking in person and over the telephone or Teams online and the ability to hear, comprehend, and document detailed information from others. Ability to type, reach and grasp. Intermittent standing and walking within the office environment. Oral and written communication for extended periods via phone and in person. Occasional lifting or carrying objects weighing less than 10 lbs. Essential Job Functions: Maintain and update customer account information. Analyze accounts receivable aging reports to identify past due accounts. Proactively and professionally communicate with customers regarding outstanding invoices and payment arrangements. Research and resolve billing discrepancies and customer inquiries. Collaborate with the sales team and customer service department to address customer concerns and ensure timely collections. Contribute to month-end and year-end closing procedures. Stay up to date on company policies and procedures related to accounts receivable. Maintain a clean, organized work area; adhere to all company data security protocols. Regular in person attendance at work is a necessary function of the job. Why Join Us? Work alongside a collaborative, experienced leadership team. Be part of an industry leader with a strong brand reputation and an innovation-driven culture. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.