Documentation Specialist

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary
The overall purpose of the Documentation Specialist is to analyze, document, organize, and publish policies, procedures, and guidelines for internal Operations Divisions. Work with internal and external customers to gain acceptance and consensus. Support efforts to improve content taxonomies and content organization. Stage and publish new and revised records on approval applications. Secure cooperation of appropriate levels of authority. Consult with local content owners to ensure standards, templates, and publishing protocol are followed. Support content organization and standardization efforts that lead to improved search efficiency and improved usability.
Required JOB REQUIREMENTS

• One or more years experience with corporate content management, knowledge management and policy and procedural research, writing and storage.
• Experience with documenting software projects.
• Proven ability to be effective in a position requiring a high degree of self-direction, initiative, sound decision-making, good organizational skills and must be able to meet tight deadlines.
• Strong customer service focus.
• Clear and concise verbal and written communication skills.
• Consulting and analytical skills.
• Sound inductive and deductive reasoning.
• Work with others to analyze information and evaluate results to identify appropriate solutions.
• Develop solutions to meet individual and departmental goals.
• Strong presentation, interpersonal, organizational, and analytical skills.
• Strong technical writing and content skills with the ability to relay complex information.
• PC proficiency to include Word, Excel, PowerPoint, or other document and web-based application or tools.

PREFERRED JOB REQUIREMENTS:

• Bachelor's degree or equivalent work experience required.
• Familiarity with Content Management Systems or Knowledge Management Systems.
• One (1) year content management/knowledge management experience in a corporate or business setting.
• One (1) year healthcare insurance operations experience.
• Aptitude to learn Luminare Health operations and technical terminology.
• Ability to work with multiple internal and external customers, senior management, subject matter experts (SME).
• Familiarity emerging content/knowledge organization models and practices in the industry.

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EEO Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.


The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range:
$49,500.00 - $92,800.00

Exact compensation may vary based on skills, experience, and location.