Documentation Specialist

Documentation Specialist Precision matters. Ownership matters. Your work makes the difference Are you highly organized, detail-driven, and passionate about doing work that truly matters? Do you thrive in a role where accuracy, communication, and follow-through directly impact people's lives? We're looking for a Documentation Specialist who thrives in a structured, high-accountability environment and understands the importance of accuracy, urgency, and compliance. In this role, you'll be responsible for ensuring critical documentation is complete, compliant, and processed efficiently while building strong, professional relationships with physician offices and internal partners What You'll Do Drive Documentation Completion & Accuracy (25%) Proactively contact physician offices to confirm receipt of required paperwork Review documentation for completeness and compliance with strict standards Follow up persistently to ensure all required information is accurate and fully completed Deliver Exceptional Customer Experience (25%) Own each interaction with professionalism and empathy through inbound and outbound calls Build strong, trust-based relationships with physician offices and partners Ensure every touchpoint reflects a high standard of service and responsiveness Educate & Influence External Partners (25%) Clearly communicate the urgency and importance of timely documentation Guide physician offices through requirements to reduce delays and errors Partner with internal teams to support product awareness and opportunities Ensure Administrative Excellence (25%) Receive, process, and organize a high volume of sensitive documents and communications Manage both electronic and paper files with a high level of accuracy and confidentiality Analyze workflows and identify opportunities to improve efficiency Adhere strictly to all company policies, especially when handling confidential information What You Bring We're looking for someone who is meticulous, proactive, and thrives in a structured, fast-paced environment. Required Qualifications High school diploma or equivalent (associate degree preferred) 3+ years of experience in a fast-paced, metrics-driven administrative, healthcare support, or customer service environment Demonstrated experience managing documentation workflows requiring accuracy, compliance, and follow-through Working knowledge of Medicare/Medicaid processes and documentation standards Strong verbal communication skills, with confidence interacting with external professional offices Proven ability to manage multiple priorities while maintaining a high level of accuracy Proficiency in Microsoft Office (Outlook, Excel, Word) with strong typing and data entry accuracy Candidates must currently possess unrestricted authorization to work in the United States. Work visa sponsorship is not available for this role Preferred Experience Experience working with physician offices, medical documentation, or regulated environments Familiarity with compliance-driven processes or audit requirements Experience in roles requiring high-volume follow-up and documentation completion How You'll Succeed Follow through relentlessly until tasks are fully complete Are highly organized and naturally structured in their approach Are comfortable holding others accountable while maintaining professionalism Prioritize accuracy over speed and know how to achieve both Take initiative to solve problems instead of escalating prematurely Work Environment Office-based role in a professional, low-noise setting Collaborative team focused on accuracy, service, and continuous improvement The Company offers the following benefits for this position, subject to applicable eligibility requirements Medical, Rx, Dental, Vision, Flexible Spending & Health Savings Accounts, EAP, Health Advocacy, Financial Planning, Parental Leave, Care.com, Group Life & AD&D, Voluntary Life Insurance, Short Term & Long Term Disability, 401(k) Plan with Company Match, PTO, Holiday's & Leaves, Accident Insurance, Critical Illness Insurance, Hospital Indemnity, Pet Insurance, Identity Theft Protection, Long Term Care + Life Insurance. You can find more on our Careers Website Employee Benefit Transparency Why Join Us? At Bravida Medical (Bioderm/Argentum & WCR), we're committed to creating a workplace where people can grow, contribute, and succeed. You'll be part of a supportive team that values results, collaboration, and continuous improvement. At Bravida Medical, we are redefining what's possible in wound care and infection prevention, with a portfolio of transformative products and technologies that are clinically proven to deliver uncompromising freedom and protection. Our values are the essential principles that drive and motivate us, setting the stage for how we treat our clients and each other. Our four core values are Act with Compassion and Integrity, Own Your Impact, Feel the Urgency, and Be a Champion. Bravida Medical is a purpose-driven company, privately held and (PE) Private Equity backed by Mountaingate Capital. Headquartered in Geneva, IL with both US (FL & TN) and Saudi Arabia locations. Learn more about us at EQUAL EMPLOYMENT OPPORTUNITY Bravida Medical believes that all persons are entitled to equal employment opportunity. Bravida Medical does not discriminate against qualified employees or applicants because of the following actual or perceived characteristics: race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding or related medical condition, national origin, ancestry, citizenship, age, physical or mental disability, genetic characteristic or information, AIDS or HIV status, order of protection status, marital status, military or veteran status, unfavorable discharge from military service, or any other status protected by federal, state, or local law. Equal employment opportunities will be extended to all persons in all aspect of the employer-employee relationship, including recruitment, hiring, participation in benefit programs, training, promotion, transfer, discipline, layoff, recall, and termination. All different, committed to caring. As a healthcare company we value the diversity of our employees as a genuine strength. Our organization brings together people from a wide range of cultural backgrounds all with different skills, experiences and viewpoints to provide compassionate care for our customers. Diversity embodies all the differences that make us unique individuals. It is not limited to gender, race, religion, age, disability, sexual orientation, national origin or any other characteristic protected under law. We promote an inclusive work environment, guided by mutual respect, compassion and the spirit of trust and cooperation, to be a solution-oriented company with a commitment to caring. The diversity of our employees mirrors the diversity of our customers, suppliers and investors. It enables us to deliver innovative products and compassionate service. We believe that everyone at Bravida Medical can contribute to our joint success. Being all different, together we are stronger.