Collections Specialist

Collections Specialist
We are partnering with a growing and well-established organization in the Pasadena area seeking a Collections Specialist to join their accounting team. This is an excellent opportunity for someone who enjoys working in a fast-paced, high-volume environment and is looking for long-term stability with a collaborative company.
Why This Opportunity:

• Join a stable and expanding organization with a strong industry presence
• Be part of a team-oriented environment that values communication and accountability
• Opportunity to manage a large portfolio and make a direct impact on cash flow operations
• Work with an established customer base and nationwide operations

• Manage high-volume B2B collections activities through phone and email communication
• Follow up on past-due invoices and aging accounts across a large customer portfolio
• Handle daily inbound and outbound customer communication regarding account status and payment activity
• Research and resolve account discrepancies, short payments, and billing issues
• Maintain detailed account notes and accurately document collection efforts
• Upload invoices and supporting documentation into customer portals as required
• Coordinate the release of credit and order holds based on account standing
• Partner with internal departments to support timely payment resolution and customer service

• Previous experience in high-volume B2B collections
• Ability to manage a large and complex portfolio of customer accounts
• Strong communication, customer service, and negotiation skills
• Advanced Microsoft Excel skills, including pivot tables
• Strong attention to detail and organizational abilities
• Ability to work independently while also collaborating with a team