Customer Service Specialist

Customer Service Specialist

As a Customer Service Specialist here at Honeywell, you will support energy efficiency and water conservation programs providing incentives on goods and services for residential homes & businesses. You will be an integral part of the call center team helping to drive quality, and customer satisfaction goals.

Responsibilities

Provide customer call support and respond to customer/contractor inquiries on the efficiency and conservation program. Use knowledge of the program requirements to determine applicant eligibility.

Work with team to process customer rebate applications into a work order management system and provide quality control reviews.

Educate customers about the importance of energy efficiency and conservation and how to best implement efficiency practices.

Maintain productive relationships with internal and external clients.

Assist with weekly administrative tasks such as mail processing and managing multiple shared email inboxes. Respond to all email inquiries within 24 hours.

Work collaboratively with the program team to identify opportunities for enhancements to current processes.

Create reports summarizing operations data.

Qualifications

YOU MUST HAVE

A minimum of two years working in a call center environment with external customers.

Proven track record working in a team environment.

Must be able to communicate well over the phone with customers and problem solve.

Must be proficient with MS Office using One Note, Word, Power Point, and Outlook with emphasis on Excel.

Accurate typing skills with a minimum of 40 wpm.

Excellent organizational, verbal and written communication skills.

WE VALUE

Organizational skills, reliability, and dependability with acute attention to detail and quality control processes.

Comfortable working with people in a team environment and possess impeccable customer service skills with the ability to work with both internal and external customers.

Demonstrable writing skills in either writing proposals or delivering/development of work plan summaries.

Ability to multitask and prioritize work in a self-directed capacity.

Attention to detail regarding quality control practices processing and ensuring accuracy with customer records.

A general understanding of residential and commercial property maintenance.

Technical aptitude and a history of working with contractors, is a plus

Strong communication skills, both written and verbal.

Prior experience in Project/Client Management is a plus.