Administrative Specialist II / Titling & Licensing Specialist III

Job Responsibilities Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling & Licensing Specialist. The SCDMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future! Location This position is located in the Charleston (66) Orleans Rd DMV Branch Office in Charleston, SC. Responsibilities Of The Titling & Licensing Specialist III Examines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles. Create and performs edits of the customer's name and address fields. Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers. Processes motor vehicle registration requests. Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses. Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies. Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses. Knowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation. Processes motor voter applications. Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements. Greets and directs customers to appropriate areas in the office. Operates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer. Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily reports and refund request documents. Computes vehicle sales taxes and makes weight adjustments to the vehicle record file. Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests. Performs routine maintenance on equipment. Keeps work area clean, neat and fully stocked. Resolves customer problems and inquiries through customer record research. Manages and maintains transaction payments via cash, credit card, check or money order. Maintains records of products and documentation that are issued and destroyed per SCDMV policy. Performs other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions. The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office. Agency Requirements Minimum and Additional Requirements A high school diploma or equivalent plus clerical experience. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests. Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests. Additional Requirements The ability to retain knowledge of DMV policies and procedures. Has ability to explain policy and procedure to customers. Able to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware. Has the ability to work under pressure during peak workload periods. The Titling & Licensing Specialist III reports directly to the Assistant Branch Supervisor. The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks. Tasks are completed in a climate-controlled office setting. The work requires sitting and/or standing for prolonged periods of time, walking, and constant talking. Limited overtime may be required to meet departmental deadlines or to serve all customers. Must attend required training. What’s in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. The South Carolina DMV offers a robust and competitive benefits program. Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 I understand that any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment. By answering “yes” I agree that I have read each question carefully and affirm or attest that all questions answered are true and accurate. YES 02 I acknowledge that if I am deemed eligible for this position, I must complete a Pre-Employment Hiring Assessment. Yes No 03 I acknowledge this assessment will be sent to the email address I have provided and will fully commit to the time and attention required to complete this assessment realizing that the approximate time to complete this assessment may be up to 30 minutes. Yes No 04 Do you have a high school diploma or equivalent? Yes No 05 Do you live in the Charleston area? If hired, are you prepared to commute there daily for the position? Yes No 06 This position has a salary of $37,053.00 that is nonnegotiable. Will you accept this salary if offered this position? (Internal Candidates will retain performance retention increases in accordance with the agency pay policy). Yes No 07 Do you have a valid driver's license? If yes, please provide the license number and the state in which the license was issued. (Example DL#987654321 / State Issued: Georgia) 08 Please print your name exactly as it appears on your Social Security Card. 09 Do you have at least two years of continuous customer service experience that can be verified through past or present employers? Yes No 10 Do you understand that before being certified to administer a CDL knowledge skill test, you must complete a formal CDL test examiner course and examination that includes introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection? Yes No 11 Are you currently a SCDMV employee? Yes No 12 Have you worked previously for the DMV or another State Agency? Yes, DMV Yes, another state agency No 13 If the answer to question #11 or #12 is "yes", please include what agency, what state, what facility, what department, address/location, past reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving. (If No, put N/A) 14 If a TEMPORARY position comes open in this area, would you like your application from this posting to be considered? Yes No 15 Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD Form 214 (Member Page 4 or Service Copy 2) with your job application in order to qualify and claim this preference. Yes No Required Question #J-18808-Ljbffr