Account Executive

Job Summary The Account Executive will be responsible for identifying, acquiring, managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross‑selling, and ensuring customer satisfaction to drive long‑term client retention and growth. The Account Executive will have a customer‑centric mindset, and a proven track record of expanding accounts with primary focus on hardware/software sales in the Kansas City metro area and Missouri. Secondary focus will be on integrating enterprise cloud, managed security and managed networking solutions through new account development and account growth. What you bring to the position You embody and align with our core values and appreciate the strength and stability that comes from working with a values‑based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self‑starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know‑it‑all.” You successfully fulfill the following essential duties and responsibilities: You will utilize your SALES ACUMEN to drive sales by directly participating in the sales process through: Building and maintaining long‑term relationships with clients, ensuring their satisfaction. Working closely with clients to understand their evolving business needs and identifying opportunities for upselling additional services, renewals, and cross‑selling complementary solutions. Conducting regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals. Managing contract renewals, ensuring clients are informed about their options and maintaining high retention rates. Tracking account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy. Managing and maintaining a robust sales pipeline by consistently identifying, nurturing, and qualifying new leads. You will use your COLLABORATIVE SKILLS to: Work closely with the sales and services team to deliver tailored solutions and ensure successful implementation of new services. Support the company by completing all other job duties assigned. You will use your TECHNICAL SKILLS to: Stay informed about industry trends, competitors, and emerging technologies to provide clients with informed advice and stay ahead of their needs. You will use your CUSTOMER SERVICE SKILLS to: Act as the client’s primary point of contact for any service‑related issues, working proactively to resolve concerns and ensure client satisfaction. Address customer inquiries, challenges, or concerns in a timely manner, working with internal teams to resolve technical or service‑related issues. Requirements High School Diploma or equivalent, required. Bachelor’s Degree in Business or related field, required. Proven experience in Account Management, Customer Success, or Sales typically gained over 5+ years. Strong understanding of managed IT services, preferred. Experience with consultative selling, account growth, and customer retention strategies. Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. You will follow the ISG Technology Core Values: Humor & Fun – We enjoy spending time with each other, collaborating and sharing what makes us unique. Lead by Example – Always taking initiative, acting responsibly and demanding excellence from ourselves. Resilience – Change is inevitable. We embrace it. And we use it to drive creativity and innovation. “Team First” Initiative – Proactively helping one another, taking individual accountability for the success of the whole team. Continuous Improvement – Daily improvement matters. Bold ideas move us forward. #J-18808-Ljbffr