IT Support & Innovation Associate

The IT Support & Innovation Associate serves as the primary point of contact for technology needs across the CAZ Investments Team, with a focus on building scalable, automated support capabilities that reduce recurring issues and minimize manual intervention. This role blends strong technical fundamentals with an automation‑first mindset—developing repeatable workflows, self‑service resources, and proactive monitoring across the firm’s Microsoft ecosystem to improve reliability, security, and the day‑to‑day digital experience for every Team Member. Key Responsibilities Own and continuously improve a streamlined onboarding/offboarding and device setup experience, leveraging tools like Intune and standardized configurations to reduce manual support effort. Serve as the primary support lead for Microsoft 365 and Azure, including Microsoft Entra ID, Intune, and onboarding/offboarding workflows. Automate common support requests and recurring fixes (e.g., account access, MFA resets, standard software installs, permissions, and device compliance remediation) using scripting and workflow tools. Design and implement self‑service options (knowledge articles, guided request forms, and standardized processes) that increase ticket efficiency and improve resolution consistency. Partner with internal stakeholders to understand pain points and translate them into automated, scalable solutions that improve efficiency, reliability, and user experience. Maintain high‑quality documentation, runbooks, and process standards that enable repeatable execution and reduce reliance on ad‑hoc support. Implement proactive monitoring, alerting, and trend analysis to address emerging technology risks and recurring support drivers before they become business‑impacting issues. Support continuous improvement of the firm’s Microsoft ecosystem and digital workflows by identifying automation opportunities that reduce ticket volume and improve the Team’s technology experience. Success will be measured by your Reducing downtime and improving Team productivity through fast resolution and increased self‑service and ticket efficiency. Proactively identifying recurring issues and eliminating them through automation, standardization, monitoring, and root‑cause fixes before they impact the business. Continuous improvement of the firm’s technology environment by building scalable workflows, automation, and documentation that reduce repeat requests and manual support effort. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent practical experience may substitute. 3–5 years of IT support, systems administration, or endpoint management experience, preferably in professional or financial services environments. Strong hands‑on expertise with modern cloud productivity, identity, and endpoint management platforms (e.g., Microsoft 365/Entra ID/Intune/Azure), including device lifecycle management and security best practices. Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting. Proven ability to diagnose hardware, software, authentication, and connectivity issues in fast‑paced environments. Strong documentation discipline, including process standards, troubleshooting guides, and scalable support workflows. Excellent communication skills with the ability to explain technical concepts clearly to non‑technical stakeholders. Preferred: experience with automation/workflow tooling (e.g., Power Platform or similar), scripting in PowerShell/Python, basic reporting/metrics, SharePoint or comparable collaboration platforms, security best‑practices exposure, financial systems support, and hybrid workforce experience. Compensation and Benefits Base salary will be commensurate with experience. Bonus opportunities will be tied to effectiveness, measured by a periodic goal‑setting process, with the amount of opportunity depending on value‑added to the organization and firm profitability. Participation in our matching 401k plan. We offer a generous PTO plan, along with an excellent benefits portfolio. #J-18808-Ljbffr