Reservationist

The Dinex Group, restaurant group of internationally acclaimed Chef Daniel Boulud, is looking for a Reservationist to join the centralized reservationist team!  As a Restaurant Reservationist you will play a crucial role in managing and optimizing our dining reservations. You will be responsible for ensuring a smooth and organized flow of reservations, providing excellent customer service, and contributing to the overall efficiency of our restaurant operations.

Shifts:

• Day time shift: 10:00 am - 6:00 pm
• Afternoon/Evening shift 12:00 pm - 8:00 pm. 

Key Responsibilities:

Reservation Management:

• Handle incoming reservation requests via phone, email, and online platforms.
• Maintain an organized and up-to-date reservation system.
• Coordinate with the kitchen and floor staff to ensure efficient seating arrangements.

Customer Service:

• Provide information about the menu, special events, and restaurant policies.
• Address customer concerns and ensure a positive dining experience.

 Communication:

• Collaborate with other team members to relay important information regarding reservations and special requests.
• Communicate effectively with guests to confirm, modify, or cancel reservations.

 Problem Resolution:

• Handle reservation conflicts and find suitable solutions to ensure customer satisfaction.
• Alert management to any issues that may affect the guest experience.

Promoting:

• Promote special promotions, events, and additional services to guests during reservation interactions.

Qualifications:

• 1 year experience in a Reservations role required.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle high-pressure situations and resolve issues calmly.
• Familiarity with reservation systems and basic computer skills.
• A passion for providing outstanding customer service.