Patient Accounts Coordinator

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Net 2 Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precisionRight Talent. Right Time. Right Place. Right Price.

Job Title: Patient Accounts Coordinator

Location: Training will take place at Los Angeles, CA 90033 THEN they will move to Torrance CA 90505

Duration: 3+ Months (with extension)

Pay Rate: $22 - $30/hr W2. Shift: 8am 5pm

Job Description

The Patient Care Connect Coordinator will support scheduling and patient coordination efforts within the Orthopedics specialty. This role is responsible for managing high-volume appointment scheduling, assisting patients with access to care, coordinating with clinical teams, and ensuring an efficient and positive patient experience. The coordinator will collaborate closely with providers, front office staff, and operations teams to support daily clinic workflows.

Must-Haves (35)

• Candidates must be ok with a call center environment.
• Experience in healthcare or medical office setting, particularly with scheduling
• Background in high-volume patient scheduling or call center environments.
• Strong customer service and patient communication skills
• Familiarity with EMR/EHR systems
• Ability to multitask effectively in a fast-paced clinic environment.
• Professional, polished appearance
• This is a busy environment called center environment.

Nice-to-Haves (35)

• Bilingual (Spanish Highly preferred)
• Orthopedics or specialty clinic experience
• Insurance verification or referrals knowledge
• Prior access center or patient navigation experience

Required Experience / Education

• High school diploma or equivalent required
• 12+ years of healthcare scheduling, patient access, or front office experience preferred

Description:

• The Patient Care Connect Coordinator is responsible for managing patient registration, appointment scheduling, and conducts eligibility functions, supports the process to retrieve authorizations, while handling inquiries and ensuring smooth coordination of care between patients and healthcare providers for multi-specialties.
• In addition, this role acts as a liaison, facilitating clear and effective communication between patients, medical staff, and other healthcare teams to ensure timely and accurate delivery of care and to ensure a smooth patient experience. Assists with clerical duties and other duties as assigned.

Clerical:

• Gathers patient demographics, insurance information, and referral documentation to accurately register new and returning patients.
• Acts as a patient liaison and primary point of contact for patients and caregivers and takes accountability for their patient experience.
• Demonstrates accuracy and thoroughness in entering information into computer systems utilizing proper Care Connect functions.
• Confers with patients and third-party payers to ensure the eligibility and authorization of services.
• Identifies alternative financial sources for services and facilitates processing of application/approval.
• Fields patient account inquiries.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Schedules patient's appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but is not limited to laboratories, diagnostic testing and consultations as needed.

Patient Coordination/Customer Service:

• Acts as a liaison guiding patients through the Keck process, including explaining procedures, providing directions, and answering questions regarding their visit.
• Responsible for coordination of patient communication, scheduling appointments, handling inquiries, and coordinating care between patients and healthcare provider.
• Ensures a smooth patient experience by addressing concerns and facilitating necessary information flow within the healthcare system.
• Utilizes courtesy, compassion, kindness, and honesty while interacting with public, patients, and all clinic personnel.
• Greetings patients in a courteous and professional manner.
• Assist patients with accessing and utilizing the online patient portal to view medical history and communicate with their healthcare team.
• Provides basic information about procedures, medications, and/or post-care instructions.
• Escorts patients to other departments if needed, provides directions to other departments within USC system.
• Assist patients to overcome barriers to care, e.g., coordination of translation services, medical financial assistance by directing patients and caregivers to the appropriate department for support.
• Acts as a communication hub between patients, healthcare providers, and other departments both internal and external.
• Works with various hospital personnel to resolve issues and accommodate patients.

Awards and Accolades:

• America's Most Honoured Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logic (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 Tech Serve Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards Avantika Katoch Account Manager Direct No. View phone number on click.appcast.io Global HQ Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA Contact No. View phone number on click.appcast.io | Fax: View phone number on click.appcast.io| Email: View email address on click.appcast.io Web: