Customer Correspondence Specialist (onsite Grand Rapids, MI)

Customer Correspondence Specialist

The Customer Correspondence Specialist will support the team with a wide range of activities related to correspondence management and ensuring quality processes are implemented with our corporate clients and consumers. The primary areas of responsibility include:

• Prepare customer correspondences
• Performing quality assurance of collection correspondence(s)
• Establishing and maintaining relationships and communications with Firm personnel

Position Requirement:

• Associates or Bachelor's degree in business, legal, or similar field.
• Demonstrated analytical and problem-solving skills
• Effective written and verbal communication skills; communicating complex issues to internal and external audiences
• Excellent keyboarding and software skills in Microsoft Office Suite (Excel, Word, and Outlook)
• Able to support team members and move between assignments as needed to meet business objectives.
• Highly dependable individuals with exceptional attention to detail

Why Join Us? At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

• Competitive compensation
• Health, dental, and vision benefits after 90 days
• 401k retirement plan after 6 months of service
• Paid holidays and generous time off
• Firm provided life and disability insurance
• Employee Assistance Program to help navigate life's challenges