Administrative Assistant II

Administrative Assistant

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.

The Administrative Assistant performs a variety of confidential functions to support the Department Manager and Administration Staff. The Administrative Assistant is responsible for performing various administrative, secretarial and clerical duties. The Administrative Assistant understands and follows the organization's policies, procedures and standards. The Administrative Assistant participates in the department's performance improvement plan and attends select committee meetings for proper recording/follow up of activities.

Responsibilities include:

• Providing high quality and confidential administrative support to assigned providers.
• Answering, screening and triaging telephone calls in a positive, professional and helpful manner.
• Taking detailed and accurate messages consistently in the established format.
• Accurately typing all memoranda, reports and correspondence.
• Utilizing IDX and Microsoft Outlook computer programs to manage provider schedules and schedule patients.
• Maintaining accurate calendars for providers and coordinating all related paperwork for meetings, time off and travel.
• Processing incoming correspondence in a timely and confidential manner.
• Utilizing good time management skills by prioritizing work/projects.
• Processing all clinical paperwork accurately.
• Providing other administrative support as needed or requested.
• Scheduling outpatient appointments via telephone request directly from patients and referring providers.
• Cross-training in all appropriate scheduling and reception functions and locations.
• Initiating and coordinating the scheduling of various procedures along with any required pre-procedure appointments or post-procedure follow-up.
• Communicating with various departments and coordinating appointments for diagnostic testing.
• Collecting and recording all pertinent information for obtaining authorization for diagnostic testing.
• Actively promoting the delivery of quality health care through continual learning, proactive communications and encouraging teamwork.
• Pro-actively resolving problems and making decisions within scope of authority.
• Supporting and cross-coverage for other staff willingly as requested or as needed.
• Presenting a positive image of Bassett Medical Center through professional appearance and behavior.
• Ensuring the confidentiality of protected health information.
• Receiving requests from various internal and external sources and scheduling appointments in accordance with departmental guidelines.
• Serving as a liaison between the Department and the health insurance plans during the review process.
• Acting as a receiving point for patient concerns and complaints.
• Communicating care plans and scheduled appointments to patients/families.
• Assuming responsibility for continuing education by maintaining competency in programs required for daily responsibilities.
• Attending required in-services as requested by supervisor.
• Identifying need for computer training or refresher courses and attending as necessary.
• Maintaining job specific knowledge and proficiency.

Education:

• High School Diploma or GED, preferred
• Administrative Assistant Training or AAS degree, preferred

Experience:

• Minimum 2 years of departmental administrative assistant experience, preferred

Skills:

• Accuracy
• Attention to Detail
• Communication
• Computer Skills
• Conflict Resolution
• Creative Thinking
• Critical Thinking
• Interacting with People
• Maintain Confidentiality
• Maintain Files
• Office Administration
• Reliability
• Time Management

Physical Requirements:

• Sedentary Work
• Occasional lifting, pulling, reaching, pushing, standing, stooping, visual acuity (color, depth, perception), walking, fit testing.
• Frequent talking
• Constant typing/clerical/dexterity, hearing, repetitive motion, seeing/monitor/computer use

Hazards:

• Occasional bodily fluids/bloodborne exposure

Working Conditions:

• Occasional noise, dust

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• And more!

Specific benefit offerings may vary by location and/or position.

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

USD $21.96/Hr. USD $32.95/Hr.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.