Key Account Manager

Key Account Manager

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for a Key Account Manager.

The Key Account Manager (KAM) is responsible for building and maintaining long-term relationships with strategic clients. This role ensures client satisfaction, drives revenue growth, and acts as the primary point of contact for key accounts. It requires an ability to navigate complex client needs, drive service performance, and ensure satisfaction with the company's supply chain solutions, particularly in the areas of customs brokerage and consulting services for Canadian and U.S. imports.

What we can offer you:

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for:

• Develop and maintain strong relationships with key clients, acting as their trusted advisor.
• Establish connections across multiple levels, beyond the primary Customs contact, to foster long-term relationships.
• Understand client business objectives and align solutions to support their goals.
• Manage the entire account lifecycle, including renewals, and upselling opportunities.
• Monitor account performance, identify risks, and implement strategies to ensure retention and growth.
• Prepare and deliver regular reports on account status, forecasts, and performance metrics.
• Coordinate with the Director of Client & Program Delivery to ensure automation solutions are implemented on schedule and align with client expectations.
• Negotiate contracts and agreements to maximize profitability while maintaining client satisfaction.
• Proactively seek opportunities for cross-selling services, ensuring alignment with both current and future client needs.

What we need from you:

• Bachelor's degree in business, Marketing, or related field (or equivalent experience).
• Minimum 7 years of industry experience, with a demonstrated ability in account management.
• Certified Customs Specialist (CCS), Licensed Customs Broker (LCB) or equivalent certification is highly preferred.
• Strong communication, negotiation, and relationship-building skills
• Ability to analyze data and develop actionable insights.
• Proficiency in CRM tools and Microsoft Office Suite.
• High level of organization, time management and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Experience managing large or complex accounts preferred.
• Strong presentation, selling, and interpersonal skills to build relationships and identify cross-selling opportunities preferred.
• Ability to creatively develop solutions to meet client needs and overcome business challenges preferred.
• Must be legally eligible to work for the Company at all times
• Valid Passport and ability and desire to occasionally travel to USA.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.

Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at View email address on click.appcast.io.