3PL Manager - Premium Beauty & E Commerce

Job Summary The 3PL Manager – Premium Beauty & E‑Commerce ensures that inventory is accurately managed and distributed in a compliant, timely, and efficient manner in support of a high‑end luxury cosmetics business. This role supports a fast‑paced e‑commerce operating model, with a high volume of small‑parcel B2C shipments alongside B2B customer fulfillment, where execution quality directly impacts brand perception and customer experience. Key Responsibilities -25% Monitor daily 3PL operational performance, systems, and reporting, maintaining close communication with 3PL teams to ensure high service levels, rapid issue resolution, and customer satisfaction. Proactively identify potential service disruptions (e.g., order backlogs, capacity constraints, carrier issues) and triage or escalating as appropriate. -25% Lead regular business reviews with the 3PL, ensuring alignment to SLAs, KPIs, and volume forecasts. Analyze performance trends across small‑parcel fulfillment, order accuracy, cycle times, returns, and OTIF; identify gaps, risks, and continuous improvement opportunities. -5% Responsible for the relationship with 3PL partners supporting the Lx business, including execution to the network strategy and adherence to contracts including rate structure, volume commitments, and service scope. Lead monthly cost reviews, provide clear visibility to stakeholders on trends and variances, and identify cost‑to‑serve optimization opportunities. -10% Plan and project warehouse capacity and fulfillment need using demand forecasts, promotional calendars, seasonal peaks, and long‑term growth targets, ensuring the 3PL network can support rapid order fulfillment without compromising service or quality. -10% Develop and present business cases for process, system, automation, and technology enhancements that improve speed, accuracy, scalability, and customer experience. Clearly articulate benefits, risks, investment requirements, and ROI to stakeholders at all levels. -5% Drive continuous improvement initiatives through structured process reviews, root‑cause analysis, and collaboration with internal and external partners to reduce cost, improve service levels, increase productivity, and enhance quality across the distribution network. -5% Ensure high inventory accuracy and control across the warehouse network through strong governance, cycle counting, reconciliation processes, KPI reporting, and compliance with regulatory and quality standards relevant to cosmetics and OTC products. -10% Maintain oversight of critical warehouse processes, including receiving, put‑away, pick/pack operations, small‑parcel shipping execution, returns and reverse logistics, inventory tracking, and product traceability, ensuring compliance with company guidelines and luxury brand standards. Skills & Qualifications Bachelor’s degree in business, Supply Chain, Operations, Logistics, or related field. 3+ years of experience in logistics, distribution, supply chain, or 3PL account management, with demonstrated responsibility for e‑commerce and/or small‑parcel fulfillment operations. Strong understanding of cosmetics, OTC, or regulated consumer products distribution, including GDP, FEFO, lot control, product dating, and traceability requirements. Demonstrated success serving as the primary operational liaison with external 3PL partners, including SLA management, KPI governance, and issue resolution. Strong analytical skills with the ability to interpret operational data, identify trends, and translate insights into actions that improve order accuracy, speed to ship, and customer experience. Excellent communication and stakeholder‑management skills; ability to work cross‑functionally and influence without direct authority. Preferred: Direct experience supporting or managing a 3PL in an e‑commerce or omnichannel environment. Preferred: Familiarity with luxury, beauty, or premium consumer brands, where service quality, packaging, and delivery experience are critical. Preferred: Exposure to WMS, OMS, and parcel shipping systems; ability to partner on system enhancements and reporting improvements. Preferred: APICS / ASCM Certification in Supply Chain Management or other relevant professional designation. Core Competencies Relationship & Vendor Partnership Management E‑commerce Fulfillment & Customer Experience Excellence Data & Insights‑Driven Decision Making Cross‑Functional Collaboration & Influence Adaptability & Continuous Improvement About the Compensation The base salary range for this role is determined based on several factors including job accountabilities, skill sets, experience and training, certifications, work location, competitive market rates and other business needs. A reasonable estimate of the hiring range for this role is $120,000 - $145,000. In addition to base salary, we provide an opportunity to participate in a competitive commission plan and offer a comprehensive benefits program including health insurance, 401(k) plan with employer match, paid time off, hybrid work schedules and more. What we offer in return Competitive wage with shift differential, annual bonus opportunities and career advancement and cross‑training. The company embraces diversity & inclusion and believes better outcomes result from reflecting the perspectives of a diverse customer base. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. #J-18808-Ljbffr