Client Success Lead

Job Description

Job Description

Who We Are:
Our story began in 2011 when a group of office workers at a major logistics company in Chicago had a lunch problem. Nearby options were limited and the team was spending too much time and money traveling to their favorite restaurants. They had an idea: bring Chicago’s local restaurant culture inside the office to sell food.  It was an immediate hit.  When they discovered people from other companies sneaking into their office, they knew they were on to something and Fooda was born. 

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly.  Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day.

Position Overview:
As a Client Success Lead you will play a key role in managing day-to-day operations for the New York market.  Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. 

You will work closely with the Sr. Client Success Manager and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new sites.  This role requires 40% local travel within New York, along with weekly office attendance.

What You’ll Be Doing:

• Assist in managing daily Popup, Delivery, Pantry, and Catering operations in the NYC Market.
• Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
• Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
• Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
• Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
• Coordinate site evaluations and inspections with health department.
• Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.

Who You Are:

• You have 4-8+ years of experience in client success, account management, hospitality, and/or food service.
• Experience managing part-time or full-time staff preferred
• You love process, work fast, and care about the details
• You are savvy with technology and comfortable in a fast-paced environment
• You are optimistic in the face of problems and know that you’re capable of finding solutions
• You have strong communication skills and are comfortable giving direction

What We’ll Hook You Up With:

• Competitive market salary and stock options, based on experience
• Comprehensive health, dental and vision plans
• 401k retirement plan with company match
• Paid maternity and parental leave benefits
• Flexible spending accounts
• Monthly cell phone stipend
• Company-issued laptop
• Subsidized lunch program (ours!)
• A fulfilling, challenging adventure of a work experience

Must be authorized to work in the United States on a full-time basis. No phone calls or recruiters please.

The salary range for this role is between $80,000- $90,000  and is dependent on a number of factors, including but not limited to work experience, training, location, and skills.

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