Client Success Lead

Job Description How You’ll Make an Impact As a Lead, Client Success, you will act as a pivotal individual contributor driving the strategic adoption and successful activation of Epsilon’s person-first media solutions for key clients within the Auto vertical. Reporting to the Senior Director of Account Management, you will collaborate daily with Epsilon Sales, Publicis agency partners, and internal cross-functional teams to transform client business objectives into high-performing media realities. This is an ideal role for a media professional who wants to be at the center of the action—bridging the gap between high-level strategy and hands-on execution. You’ll have the opportunity to: Work on innovative, data-driven media campaigns that leverage Epsilon’s industry-leading identity platform. Directly influence Epsilon’s growth by ensuring delivery excellence and operational health for our most significant retail accounts. Embody our strong dedication to client-centricity and transparency by providing reliable reporting and practical insights that build long-term trust. What You’ll Achieve In this role, you will: Evolve from a marketing professional into a deep expert in the Epsilon Media suite, positioning yourself for future strategic leadership roles. Master person-first media activation and hands-on platform execution. Develop advanced insights by learning to translate complex performance metrics into actionable client recommendations. Gain expertise in cross-functional project management, coordinating workstreams across analytics, creative, and technical teams. Build and maintain high-value relationships through consistent operational excellence and practical support. Who You Are You are a client-focused professional with a passion for marketing, client success, and media. You excel at getting things done, staying organized, and building strong working relationships. You are comfortable working with data to monitor performance and communicate insights, and you have a strong attention to detail that helps ensure high-quality execution. You’re eager to learn how strategy and execution come together to drive results. You’re proactive about identifying issues early, escalating appropriately, and partnering across teams to support client outcomes and continuous improvement. What You’ll Bring With You Bachelor’s Degree from a four-year college or university. 5+ years of experience in digital marketing, media, analytics, or client success. Strong client service approach with a proven ability to manage collaborators and deliver compelling presentations. Exceptional organizational skills with the ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. Comfort working with performance data to monitor campaign health and identify trends. Why You Might Stand Out From Other Talent: Direct experience within the digital media landscape, specifically with platform-based execution. A self-starter who recognizes potential challenges early and approaches them with a proactive outlook. A history of building strong internal partnerships to drive collective delivery excellence. Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice. Base Salary: $80,000 - $120,000 In addition to base salary, this role may be bonus or incentive compensation eligible. Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time. Additional Information When You Join Us, We’ll Create Something EPIC Together Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Our pillars aren’t just words. They’re how we show up every day. People centricity: We focus on employee well-being in an environment where colleagues truly care about each other. Collaboration: We work together, support one another, and collectively achieve goals. Growth: There are endless opportunities for growth through learning, development and career advancement. Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches. Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively. Our values guide us to create value for our clients, our people and consumers. Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose. Because You Matter As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following: Time to Recharge: Flexible time off (FTO), 15 paid holidays Time to Recover: Paid sick time Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to View email address on click.appcast.io to request an accommodation. For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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