Collections Clerk

Collections ClerkThe Collections Clerk is responsible for assisting in the generating and mailing of letters, itemized bills and other patient correspondence.Duties & ResponsibilitiesScan correspondence and documents into internal softwareComplete pending tasks report dailyTrack, update, print, and mail correspondenceAnalyze patient accounts flagged for disputesVerify billing accuracy, insurance payments and patient responsibilityIdentify discrepancies and determine the root cause of disputesIdentify accounts with legal representation and initiate contact with attorneys' offices to verify representation and obtain necessary documentationMaintain accurate records of attorney communications and legal documents related to patient accountsCoordinate with attorneys regarding payment arrangements, account status, and dispute resolutionDraft and manage responses to patient/attorney liens/disputesComply with FDCPA guidelinesOther duties as assignedUse, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsUnderstand and comply with Information Security and HIPAA policies and procedures at all timesLimit viewing of PHI to the absolute minimum as necessary to perform assigned dutiesQualificationsHigh school diploma or equivalent required1 year experience working as a clerk or similar roleAbility to learn in-house applicationsProficiency in Microsoft Office SuiteStrong interpersonal skills, ability to communicate well at all levels of the organizationStrong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysesHigh level of integrity and dependability with a strong sense of urgency and results orientedExcellent written and verbal communication skills requiredGracious and welcoming personality for customer service interactionWorking ConditionsMust possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes.Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment: The noise level in the work environment is usually minimal.Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.