Business Analyst III

This position provides data and technical analysis in support of Real Estate, Personal Property and Revenue Collections Divisions. Works independently and in collaboration with other business analysts to provide systems, data, and analytical support for the business processes and technology solutions across all DTA platforms. Performs complex problem solving related to data standards and provides user training as necessary. Works with the Department of Information Technology (DIT) to support rollout of database updates, system setups, new releases, patch management, and testing of deliverables. Requires a working knowledge of relational databases such as Oracle and SQL, and the ability to develop standard DIT data models and ensure data for DTA’s IT projects is complete, correct, accessible, and follows agency guidelines for data sharing. Works with stakeholders to analyze and gather business requirements, provides research and reports to management for budgetary and external requests, develops and supports new and existing application systems, partners with vendors, business divisions, and DIT to meet business software, integration, data management, and analytical needs. Follows county IT projects guidelines, manages schedules for user acceptance and unit testing. Reports to the department's IT program manager. Illustrative Duties Serve as lead software system administrator for interdepartmental or County-wide automated system Work closely with technical project leader to coordinate technical resources and direct functional design and implementation Interact with representatives from other agencies on system-related issues and scheduling of system priorities Identify and test system enhancements Define and maintain system administration documentation Organize and direct system user groups Monitor system performance and perform ongoing analysis to determine most efficient and effective means to operate the system Provide assistance to system users Develop conceptual approaches to satisfy user requirements Oversee user acceptance testing Evaluate new technology for applicability and enhanced effectiveness Develop strategic plans to ensure solutions comply with established standards Evaluate and prioritize requests for new requirements, modifications, and enhancements to existing systems Establish priorities and timetables for system-related projects May supervise other employees on a recurring or project basis Generate reports to meet special agency needs Act as intermediary between users and technical staff to resolve problems Participate in developing user training manual Provide training to users Work closely with agency IT technical staff and/or serve as agency liaison with the Department of Information Technology Develop and provide technical briefings for staff on new services and system components Provide technical support and training to users of installed software Attend training workshops, product demonstrations, conferences, technical briefings, and conventions Stay abreast of technology changes Provide assistance to other staff as needed Serve on committees and task forces and undertake special projects as assigned Required Knowledge, Skills and Abilities Considerable knowledge of interdepartmental and/or County-wide processes, procedures, and requirements with regard to administrative functions such as personnel, finance, and budgeting Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client‑server, and standalone environments Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations Knowledge of effective project management methods, practices and techniques Knowledge of effective supervisory methods, practices, and techniques (required for some positions) Ability to analyze and evaluate administrative processes and procedures for automation purposes Ability to conduct research into new information technology Ability to train employees in the use of hardware and software Ability to prepare user manuals Ability to translate technical terminology into terms understandable to management and employees Ability to establish and maintain effective business relationships Employment Standards Minimum Qualifications Any combination of education, experience, and training equivalent to the following: Bachelor’s degree in business, computer science or a related field plus four years of experience analyzing business processes and/or developing/maintaining the main business system, technical platform or a related system. Certificates and Licenses Required None. Necessary Special Requirements The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer. Additional work schedule requirements: Must be available outside normal business day to work extended hours for project schedules and system implementation. Preferred Qualifications Knowledge of information systems and the components that process data Working knowledge of Cloud Systems, CRM, Power BI, Power Apps, Power Flow, Oracle, MS SQL Server and SAS Three or more years of hands‑on experience in programming on database platforms (Microsoft SQL Server or Oracle) Three or more years of professional‑level hands‑on experience working with end users to gather and analyze business requirements and then document them for technical design and implementation Three or more years of professional‑level hands‑on experience analyzing technical data quantitatively, qualitatively preparing complex reports, and presenting findings to non‑technical senior managers One or more years of hands‑on experience working with or supporting Government to Consumer Systems, Financial Systems or Tax Revenue Systems Skill in problem‑solving with inclusion of diversity of ideas and viewpoints Physical Requirements Duties are normally sedentary and are performed in an office environment. All duties performed with or without reasonable accommodations. Selection Procedure Panel interview and may include exercise. Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including Spanish, Asian/Pacific Islander, Indo-European, and many others). We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY View phone number on click.appcast.io. View email address on click.appcast.io EEO/AA/TTY. #J-18808-Ljbffr Towson