Customer Outreach Specialist

Job Description

We are seeking a bilingual Customer Outreach Specialist to serve as the primary point of contact between customers, project teams, and utility stakeholders during infrastructure and construction projects throughout the Miami-Dade area.

This role is responsible for proactively communicating project information, addressing customer concerns, coordinating property access, and building positive relationships within the communities impacted by ongoing construction activities. The ideal candidate is a strong communicator who excels in customer-facing environments and is comfortable working both in the field and office settings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Fluent in both English and Spanish, including verbal and written communication.

High school diploma or GED required.

2+ years of experience in customer service, community outreach, public relations, stakeholder engagement, field support, or a related customer-facing role.

Strong interpersonal, communication, and conflict-resolution skills.

Ability to communicate effectively with diverse populations and community stakeholders.

Strong organizational skills and attention to detail.

Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams).

Valid driver's license with reliable transportation.

Ability to travel throughout Miami-Dade County and work in both office and field environments.

Ability to work independently, prioritize tasks, and manage multiple responsibilities. Experience supporting utility, telecommunications, construction, transportation, municipal, public works, or infrastructure projects.

Experience conducting door-to-door outreach, stakeholder engagement, or community relations activities.

Familiarity with CRM platforms, customer tracking systems, or case management software.

Knowledge of easements, right-of-way processes, permitting, or utility construction projects.

Experience working within multicultural and multilingual communities.

Previous experience representing an organization in public-facing meetings or community events.