Dispatcher

Job Description

Job Description

SMS DELIVERY LLC
Teterboro, N.J.
$25.00 -$26.50 per hour

Qualifications

• State Driver License

• DSP- (AMZ) Dispatching experience: 2-3 years (Preferred)

• HIRING IMMEDIATELY: DISPATCHERS

We are a Delivery Service Partner looking for smart, motivated, and hardworking dispatchers in Teterboro, NJ! If you enjoy solving problems and putting smiles on customers’ faces. Come join our growing family and read on!
Qualifications

• DSP- (AMZ) Dispatching experience: 2-3 years (Preferred)

• Customer Service: 2 years (Preferred)

Requirements:

• Dispatch experience

• Strong customer service experience

• Use of mapping and GPS programs

• Ability to provide directions

• Basic computer skills (including Google Docs and Sheets)

• Dispatcher Job Responsibilities (include, but are not limited to):

1) Ensure Responsible Delivery - packages are delivered on-time, handled properly and safely

• Manage opening and /or closing set up/ stand down

• Monitoring of route timeliness

• Use of mapping and GPS programs

• Ability to re-route vehicles when logistically necessary

• Liaison between drivers,  staff and SMS Delivery management

• Manage large amounts of incoming calls

• Dispatch order to messengers and drivers

• Provide accurate, valid and complete information for every delivery

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Manage On the Road accidents and incidents with composure

2) Deliver Clear Communication

• Ability to communicate clearly and effectively,

• Ability to read delivery documents, customer order information, directions, etc. in English/ Preferred also Spanish

• Must be able to use your updated cell phone (iPhone, Android etc ) with a data plan for working purposes

3) Provide shift flexibility

• Ability to work a flexible shift (including early mornings, late evenings and/or weekends)

• Flexibility to adjust hours to meet operating needs

• Ability to drive Box Truck, Step Vans, and Cargo Vans when needed

Schedule:

• 10 hour shifts

• Day shifts

• Holidays

• Monday to Sunday

• On call

• Weekends

• Year round work

Supplemental Pay:

• Bonus pay

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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