Administrative Assistant (Hybrid)

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

We are seeking a detail oriented and service-driven Administrative Assistant to join our team. In this role you will support a growing group of 80+ investment bankers - by managing their expense reports, providing phone support, coordinating travel, and offering responsive, thoughtful support that makes their days easier. The ideal candidate thrives on supporting others, maintains professionalism under pressure, consistently goes the extra mile to provide excellent customer service, and brings a proactive approach to an ever-evolving service and industry.
This is more than just a task-based role - we're looking for someone puts the client experience at the center of everything they do.

Shift: Monday-Friday, 10am-6pm MST (Hours change with daylight savings)

This role is hybrid (3 days in office, 2 days remote)

What You'll Do:

• Process and review a high volume of expense reports with accuracy and care
• Provide responsive, friendly, solutions-focused phone and email support
• Coordinate domestic and international travel arrangements including flights, hotels, and ground transportation
• Respond to last minute travel requests with speed, professionalism, and precision
• Serve as trusted point of contact for bankers, supporting their administrative needs with a focus on accuracy and customer service
• Collaborate cross-functionally to resolve issues and ensure a seamless experience for bankers
• Ensure compliance with internal policies and follow up on any discrepancies
• Identify opportunities for process improvement and enhance service quality
• Maintain confidentiality, professionalism, and a positive attitude in all interactions

Qualifications

Who You Are:

• Detail-oriented and organized, with a strong sense of follow-through
• Brings a positive, proactive mindset and a genuine desire to help others
• Communicates with warmth, clarity, and professionalism - always aiming to support, not just respond
• Comfortable managing multiple priorities in a fast-moving environment
• Maintains discretion, professionalism, and a client-first attitude
• Takes ownership, solves problems quickly, and looks for ways to improve processes

Preferred Experience:

• Experience in customer service or administrative support in finance, banking, corporate support
• Familiarity with expense reporting tools such as Concur, SAP, or similar platforms
• Experience booking and managing domestic and international travel
• Prior experience supporting large teams or working in a fast paced environment

Additional Information

The salary range for this role at the noted RRD location is $17.74-24.47/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans