Senior Channel Manager (TSD)

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today's ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you'd be proud to work at, what are you waiting for, apply today!

Senior Channel Manager

As a TSD (Technology Solutions Distributor) Channel Manager, you will play a critical role in managing and expanding our partnerships with technology solutions distributors and their selling partners. You act as an individual contributor, responsible for developing and executing channel strategies, driving revenue growth, and fostering strong relationships with distributors and partners. Your role is pivotal in ensuring our products and solutions are effectively promoted and sold through channel partners.


JOB LOCATION

• Work From Home / Remote Work, USA
• Opening 1: Must reside in one of the following states to support our Central Region Sales Territory: IL or TX
• Opening 2: Must reside in one of the following states to support our West Coast Region Sales Territory: CA or CO

WHY WORK AT SUCCESSKPI


We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. You'll work across teams to deliver impactful results and enjoy opportunities to advance your career in a diverse, inclusive environment.

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

We are looking for a seasoned Senior Channel Sales Professional responsible for driving growth through SuccessKPI's Technology Solutions Distributor (TSD) ecosystem by building, enabling, and expanding high-impact distributor and subagent partnerships. This role owns channel strategy, partner performance, and revenue execution-working closely with internal sales, marketing, and leadership teams to ensure SuccessKPI solutions are effectively positioned and sold through the channel. As a key contributor in a fast-growing, remote-first organization, this role blends strategic planning with hands-on partner engagement to accelerate market expansion and customer impact.

RESPONSIBILITIES

• Channel Strategy & Planning
  • Develop and implement a comprehensive channel strategy to achieve sales targets and business growth.
  • Identify and recruit new TSD subagent partners to expand the channel network.
  • Collaborate with internal teams to align channel strategies with overall business goals.
• Relationship Management
  • Build and maintain strong relationships with TSD sub agent partners to foster loyalty and drive mutual success.
  • Conduct regular meetings with partners to review performance, set goals, and address issues.
  • Act as the main point of contact for TSD subagent partners, providing support and resolving conflicts.
• Sales & Revenue Growth
  • Drive sales through TSD subagent partners by developing and executing joint business plans.
  • Monitor and analyze sales performance metrics to identify opportunities for growth.
  • Provide sales forecasts and contribute to overall sales planning.
• Marketing & Enablement
  • Work with the marketing team to develop channel-specific marketing programs and campaigns.
  • Provide training and resources to TSD subagent partners to enhance their sales capabilities.
  • Coordinate product launches and ensure partners are equipped with the necessary tools and information.
• Reporting & Analysis
  • Prepare regular reports on channel performance, including sales trends, pipeline status, and partner feedback.
  • Conduct market analysis to identify trends, opportunities, and competitive threats.
  • Provide insights and recommendations to improve channel performance and strategy.
• Compliance & Governance
  • Ensure all channel activities comply with company policies and industry regulations.
  • Maintain accurate records of partner agreements, sales activities, and communications

REQUIREMENTS

• Experience
  • Minimum 5 years working in channel management, sales, or business development for a software technology company, preferably managing partnerships in Contact Center, CCaaS, or CX space
  • Proven track record of managing TSD or similar channel partnerships
• Skills
  • Strong understanding of channel sales dynamics and technology distribution.
  • Excellent interpersonal and communication skills.
  • Ability to develop and execute strategic plans.
  • High proficiency in using CRM software and other sales tools.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and manage multiple priorities.
  • Ability to work as part of a widely distributed global remote team
• Personal Attributes
  • Results-oriented with a strong drive to achieve and exceed targets.
  • Strong leadership and negotiation skills.
  • Ability to build and maintain effective relationships.
  • Adaptability to changing market conditions and business needs.
  • Strong ethical standards and commitment to compliance.
  • Drive and passion to work in a fast-paced start-up environment

About SuccessKPI Inc.:


SuccessKPI is a rapidly growing and thriving business providing an AI Rich, pure SaaS analytics and automation platform for contact centers. SuccessKPI combines a rich data lake and business intelligence layer with quality management, speech and text analytics and the real time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience.


For more information on SuccessKPI, please visit us at successkpi.com


SuccessKPI is an Equal Opportunity Employer - M/ W / D/ V / GI / S O / A