Solutions Engineer
$58.31 - $66.31 per hourGenesis10
Solution Architect / Implementation Engineer
Genesis10 is currently seeking a Solution Architect / Implementation Engineer for a hybrid position with a Global Financial Institution located in Charlotte, NC, Pennington, NJ, or Plano, TX. This is a 12+ month contract opportunity.
This role combines solution architecture leadership with hands-on implementation engineering for Call Recording, Analytics, and Workforce Management platforms. The position is responsible for designing scalable solutions and implementing robust, data-driven integrations that align with enterprise standards and business needs. A hybrid schedule is required with a minimum of 3 days per week onsite.
Responsibilities:
- Define architectural vision and end-to-end solution designs in partnership with business, engineering, and vendor teams
- Design flexible, modular architectures that scale and adapt to evolving business requirements
- Perform capacity planning, impact assessments, and technology evaluations
- Develop and implement automated data pipelines and integrations using SQL, Python, Java, and PowerShell
- Build and maintain REST and SOAP API integrations for data exchange and operational workflows
- Translate architectural designs into implemented solutions, providing hands-on engineering support
- Conduct design and non-functional requirement reviews (security, performance, scalability, reliability)
- Create dashboards, analytics outputs, and visualizations using Excel, Tableau, Power BI, or similar tools
- Provide technical leadership during implementation, resolve architectural or engineering impediments, and support production issue root-cause analysis
- Collaborate with Lines of Business on scope, discovery, and solution feasibility
- Maintain documentation, standards, architecture artifacts, and delivery tracking (e.g., Kanban boards)
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
- 5+ years of experience in solution architecture, implementation engineering, or related roles
- Strong SQL expertise including complex queries and performance optimization
- Hands-on experience with Python, Java, and PowerShell
- Proven ability to design and implement scalable, enterprise-grade solutions
- Strong analytical, problem-solving, and communication skills
- Experience with NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, Adaptive WFO, APA, Robotic Automation, or comparable call center platforms
Desired Skills:
- Experience with cloud platforms (AWS, Azure, or GCP) or large on-prem enterprise environments
- Knowledge of Agile delivery methodologies and CI/CD frameworks
- Advanced data modeling, analytics, or operational data store design
Pay range: $58.31 - $66.31 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
Vacancy posted 1 day ago
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