Senior Help Desk Escalation Specialist (Hybrid Remote)
The Options Clearing Corporation (OCC)
- Remote job
The Options Clearing Corporation (OCC) in Dallas, Texas, is looking for a Senior Help Desk Associate to provide advanced technical support and resolve complex issues. This role involves supporting and troubleshooting both desktop and software problems, managing service requests, and maintaining documentation. The ideal candidate should have a Bachelor's degree in a relevant field and experience with Windows 11, Active Directory, and Microsoft 365. The position offers a hybrid work environment and various employee benefits. #J-18808-Ljbffr The Options Clearing Corporation (OCC)
$48.8k - $65.1k
...Description Senior Service Desk Technician (Boston, MA-Hybrid) At Edelman Financial Engines... ...and solutions to help them feel confident about... ...pivotal role as a primary escalation point for complex technical... ...ticketing/tracking systems and remote support tools. ~...Remote workSeniorWork at officeMonday to Friday2 days per week- Description IT Senior Help Desk Specialist Position Overview: This role is responsible for providing timely, high-quality support to... ...paced, service-driven environment. This position acts as an escalation point for complex issues, and goes beyond traditional...Remote workSeniorFull timeTemporary workCasual work
$24 - $25 per hour
We're Hiring - Senior Technical Support Specialist (Hybrid-Remote or Remote) As a Senior Technical... ...junior team members, handle escalations, and assist with... ...with order support. You’ll help customers and route them... ...RMAs Assisting with Help Desk Ticket Distribution Assisting...Remote jobSeniorHourly payFull timeCasual workWork at officeMonday to FridayFlexible hours- ...JOB TITLE: Help Desk Specialist (Senior) DIVISION: Government Services - MDVOTERS Project LOCATION: Hybrid remote - Baltimore, MD (occasional on-site presence required for MDVOTERS... ...with the disciplined documentation, escalation, and security practices required of a...Remote workSeniorFull timeContract workFor contractorsWork at officeLocal area
- ...efficiency. Qualifications include 5-10 years of experience and familiarity with technology environments. This role offers a hybrid work model of four days in the office and one day remote, focusing on collaboration and flexibility. #J-18808-Ljbffr Wellington Management CompanyRemote workSeniorWork at office
- ...business proposals. The ideal candidate will have a bachelor's degree and extensive experience in technical analysis. This hybrid position allows for remote work after initial days on-site. Competitive hourly pay and excellent employee benefits are offered, emphasizing...Remote workSeniorHourly pay
- Provider Enrollment Escalation Support Senior Analyst, L10 Location: Remote Accenture is a leading global professional services company that helps the world’s leading businesses, governments and... ...to, denied applications, informal desk review (IDR) requests, and IDR requests...Remote workSeniorHourly payFull timeLive inLocal area
- ...technology services provider in Glastonbury, CT, seeks a Senior Help Desk Escalation Engineer. This role is responsible for advanced support and... ...in an MSP environment. The position also offers a flexible hybrid work schedule, medical coverage, and opportunities for...SeniorFlexible hours
- ...Summary We are looking for a Senior Desktop Engineer to join our... ...stack, acting as the primary escalation point for junior team members... ...profile configuration, hybrid Azure AD join, and troubleshooting... .... Work Location ~ Remote and onsite at the Slipstream...Remote workSeniorWork at officeLocal areaMonday to FridayFlexible hours
$30 per hour
...Senior IT Support Technician Location: Greensboro, NC ( Hybrid ) Duration: Contract to hire... ...seeking a Service Desk Technician II / Senior... ...phone, email, remote support, and in-... ...current processes and help create structure,... ...where needed. Escalate complex technical...Remote workSeniorHourly payContract work$90k - $95k
...driven and experienced Senior IT Support... .... Our workforce is hybrid and globally distributed... ...AV equipment, and escalating to the global team... ...cause analysis, and help implement fixes that... ...e.g., Jira Service Desk, Freshservice, or ServiceNow... ...re global and have remote teams, so it's even...Remote workSeniorWork at officeLocal area3 days per week- ...Role We're looking for a Senior IT Support Analyst who... ..., and systems optimizer who helps scale IT operations as the company... ...tools Serve as an escalation point for complex or high-impact... ...mindset Support remote and hybrid employees across time zones...Remote workSeniorFull timeWork at officeFlexible hours
$80k - $95k
...professionals worldwide, we help clients plan, execute,... ...We are seeking a Senior IT Support Technician... ...hands-on, on-site and remote IT support for our Chicago... ...as the local technical escalation point, ensuring reliable... ...Working Hours: Full-Time; Hybrid Compensation Range:...Remote workSeniorFull timeWork at officeLocal areaWorldwideRelocationWeekend work$70k - $80k
...Senior Helpdesk Analyst (Tier 2/3) As Senior Helpdesk Analyst (Tier 2/3), you will... ...Directory / Entra ID) Act as Tier 2/3 escalation for complex technical issues... ...integration is important to our employees. Our hybrid work style allows team members to have flexibility...Senior- ...clients in the Seattle area. This is a hybrid role, but don't picture a typical "work... ...and collaborate with the team, and work remotely when it makes sense. The mix shifts week... ...updates, and support tasks Assist with escalations, onsite client work, and small IT projects...Remote workWork at officeLocal areaWork from homeShift workNight shift
- ...IntegraMSP is looking for a Senior Sysadmin who thrives on complex escalations, leads infrastructure projects, and makes... ...a diverse SMB client base in a hybrid role with regular DFW client visits... ...Work Setup & Perks ~ Hybrid: remote, in-office, and client onsite across...Remote workSeniorWork at office
- Medium is seeking a Senior Customer Care Account Manager who will ensure the satisfaction and retention... ...supporting sales teams and handling escalated customer inquiries. A hybrid work model is offered, allowing for both remote work and in-office time. Qualifications include...Remote workSeniorWork at office
- ...Service Desk Analyst We are seeking a highly capable service... ...and many other tasks. In this hybrid role, you'll become an integral... ...remainder of your week will be remote, where you'll extend your expertise... ...the initial ticket, and escalate as necessary to other departments...Remote workWork at officeWork from homeFlexible hoursNight shift3 days per week1 day per week
- ...MCS Senior Associate Quality Control Location: Thousand Oaks, CA. 91367 (Hybrid/Mostly Remote) Employment Type: Contract Business Unit:... ...and how to appropriately escalate May identify, recommend... ...understanding of some methods is helpful. This position will work...Remote workSeniorContract workFlexible hours
$100k - $115k
The Senior TechDesk Analyst provides advanced technical... ...and resolve escalated service tickets in a timely... ...when necessary. Service Desk Operations Monitor... ...reliable operation of hybrid and remote collaboration technologies... ...this role, or we may help you explore other suitable...Remote workSeniorWork experience placementWork at office- ...MSP Team United States (Remote/ Hybrid) Who Are We? We’... ...? As an IT Service Desk Technician Tier 2, you... ...triage, resolve, and escalate tickets. At times you... ...issues. You will also help clients complete requests... ...and lunches. As a senior technical team member,...Remote workWork at officeImmediate startShift workDay shift
- .... TECHNICAL SERVICES SPECIALIST (HYBRID-CHICAGO, IL) May 13,... ...opportunities, from hands‑on desk support to... ...more. Job Summary The Senior Technical Services Specialist... ..., and serving as an escalation point for complex... ..., or to be formed Remotely, click here or copy/paste...Remote workSeniorLocal areaFlexible hours
- ...Job Title: Service Desk Analyst (Hybrid) Location: Baltimore... ...assistance via remote support technologies. The Help Desk Tech will perform... ...Determine when to escalate issues to level 2/3... ...technical co-workers, support specialists, and IT users. Ability...Remote workFull time
$20 - $30 per hour
...technically skilled Service Desk Analysts to support end... ...skillset. This is a hybrid position based in... ...internal support teams Escalate complex technical... ...support, desktop support, help desk, service desk, or... ...management tools Exposure to remote support tools and...Remote workWork at office- ...responsibilities are performed remotely (no in-office work required... ...assistance. Role As a Hybrid IT Support Technician, you... ...staff. The IT Service Desk, which you will help manage, serves as the centralized... ...knowledge base ~ Escalate complex issues when needed...Remote workWork at officeRelocation package
- ...As an IT Service Desk Technician Tier 1 ,... ...When needed, you’ll escalate more complex problems... ...Collaborating with senior technicians and... ...grow in your role. Hybrid Work Type: This role is primarily remote , with the... ...have 2–4 years of IT Help Desk or related technical...Remote workInternshipWork at officeImmediate start
$75k - $90k
...Associates LLC is seeking a Technical Support Specialist based in Glendale, Arizona. The role involves managing escalated support cases and providing technical guidance... ...Postman and New Relic. The position offers a hybrid work style and a salary range of $75,000 to $9...SeniorFlexible hours$50.76k - $76.14k
...Union in Lake Forest, IL, seeks a tech-savvy Helpdesk Support Specialist. You will focus on maintaining systems, providing helpdesk support... ..., such as SolarWinds and Active Directory. This role offers a hybrid work schedule and an annual salary range of $50,758 to $76,138,...Senior- Weltman, Weinberg & Reis Co., LPA in Cincinnati is seeking a Help Desk Support Specialist Sr. to serve as the primary technical escalation point. The role involves resolving complex technical issues and conducting problem recognition for user problems while maintaining...Remote jobSeniorWork at office
$85k
...Technical Incident Response Analyst - Hybrid Org Structure : Job Posting Location... ...containment, remediation, documentation, and escalation of incidents in alignment with... ...and Firewalls, Servers, TCP/IP Schema, Remote Access Solutions, & NFS/ISCCI/CIFS networking...Remote workFull timeMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Help Desk Escalation Specialist (Hybrid Remote). Be the first to apply!
- technical support assistant Dallas, TX
- technical analyst Dallas, TX
- end user support technician Dallas, TX
- IT assistant Dallas, TX
- help desk assistant Dallas, TX
- IT support technician Dallas, TX
- operations support technician Dallas, TX
- desktop support analyst Dallas, TX
- support analyst Dallas, TX
- technical associate Dallas, TX

