Customer Service Representative

Customer Service Representative - Bilingual

Industry: Medicaid

Duration: 6+ months of contract

Location: Austin, TX-USA

Pay Range: $20/hr - $22/hr

About the Role:

• We are seeking a dedicated individual to join our team as an H&PS Level 13 representative.
• This role will be based on-site in Austin, TX, with the possibility of transitioning to remote work in the future.
• The primary responsibility of this position is to provide assistance to Medicaid Providers with inquiries related to eligibility, medical claims status, and other program questions.

Responsibilities:

• Respond to phone inquiries from Medicaid Providers in a prompt, courteous, and concise manner
• Assist with problem resolution as needed
• Document all encounters in clear and concise online logs
• Transfer callers to other Call Center units as necessary
• Meet individual performance standards
• Maintain strict required attendance and performance metrics
• Perform other duties as assigned by management

Education Qualification:

• High school diploma or equivalent

Required Skills:

• Excellent communication skills
• Strong customer service orientation
• Ability to work in a fast-paced environment
• Proficiency in documenting information accurately
• Willingness to adhere to strict attendance and performance standards
• Previous experience in a call center or customer service role is preferred

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.