Help Desk Specialist 2

Help Desk Specialist 2 p rovides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.

Duties May include :

• Software installation and support of commercial software and related upgrades
  
• Update solutions database with applicable resolutions
  
• Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
  
• Monitors and enforces all IT policies and procedures.
  
• Assist with setting up new users in IDAM and multiple level security LDAP profiles.
  
• Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
  
• Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.
  

Education and Experience

Required:

• Bachelor's degree in IT/Computer Science and 2+ years experience in Information Technology or related field
  
• 6+ years experience in Information Technology or related field, in lieu of degree
  

Desired:

• SAP Experience
  

Training :

• Combatting Trafficking in Persons (CTIP)
  
• IAT Level II
  

Security Clearance:

• Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed
  

IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.