Service Support Coordinator

Job Title

HVAC Service Representative

Job Summary

This person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.

Essential Duties & Responsibilities

• Customer Service / Taking service calls from customers via telephone and e-mail.
• Develop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.
• Ensure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.
• Monitor customer portals for new work requests, updates, required documentation, and service completion requirements
• Communicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.
• Support dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.
• Assist with the preparation and distribution of service reports, equipment histories, and customer-specific reports
• Maintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.
• Make a work-in-progress report on all projects that is reviewed weekly by management.
• Cross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed
• Other duties as needed.

Qualifications

• High School diploma or equivalent.
• 1+ years' work-related experience in an Operations and Service environment.
• HVAC/Facilities experience or Controls Automation is preferred.
• Strong customer service skills
• Knowledge of Microsoft Office
• Use of office equipment
• Knowledge of the Coins booking system is a plus.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

Geographic Disclosure

Compensation Range: $25 - $28 per hour
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.