Customer Service Administrator (Aftermarket) - Contract

Customer Service Administrator I/II

Crane Aerospace & Electronics has an exciting opportunity for a Customer Service Administrator I/II (Level will Depend on Experience) - Contract for our Aftermarket at our Burbank, CA location.

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Every 1.2 seconds, product built at our Burbank facility is stopping aircraft delivering passengers and military personnel safely to their destination. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Service Administrator is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. The Customer Service Administrator acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. The primary duty of the Customer Service Administrator is focused on routine daily order entry activities directly into an ERP system.

Essential Functions

• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Review and enter purchase order requirements, including flowing down essential requirements, into ERP system and provide order acknowledgements to customers
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensures timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms
• Support and work with demand management and Regional Sales Managers/Customer Account Managers to ensure customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Any other task assigned by supervisor or management

Non-Essential Functions

• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
• Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer's scorecard rating as applicable
• Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable

Minimum Qualifications

• Experience: 0-5+ years of relevant work experience
• Knowledge: Understands fundamental concepts, practices, and procedures of business administration; A basic understanding of pricing principles, how to research invoices, payments, and debits.
• Skills/Abilities: Knowledge of ERP; Knowledge CRM; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills. Demonstrated ability to solve routine problems; Intermediate Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction; Strong communication skills including phone and email.
• Education/Certification: High School Diploma

Preferred Qualifications

• Associates degree
• Manufacturing Experience
• Customer Service Experience
• Order Entry experience

Working Conditions

• Standard office environment
• Work requires substantial visual concentration on detail
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Must be flexible to work overtime as needed

Standing: 10%*percentage is approximate and may vary depending on work task

Sitting: 90%*percentage is approximate and may vary depending on work task

Lifting (in pounds): up to 10 pounds

Pushing (in pounds): up to 10 pounds

Mental/Visual: use of computer and basic office equipment Workspace (line, cube, etc ): cubicle/desk

$30.00/hourly to $45.00/hourly. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.