SALES ASSOCIATE, PART-TIME/SOFTLINES

Job Description - SALES ASSOCIATE, PART-TIME/SOFTLINES (

260002B5

) Job Number 260002B5 Primary Location Organization NS Great Lakes Pay Range: $15.00+ DOE Job Summary As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization. Duties and Responsibilities Customer Service: Proactively engage and make a connection with customers; asking questions and listening to customers needs; directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR cards; cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes. Organization: Maintaining store appearance. Sales: Cross‑selling products, knowing layout of the store; make suggestions to customers on latest trends and current promotions based on customers individual needs; upselling products; learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specifications; using a point‑of‑sale system processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer; completing various forms of paperwork, reports and reconciliation. Inventory: Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. Dependability: Adherence to assigned work schedule; accurate and complete follow through on work assignments. Other Duties as Assigned. Qualifications Basic product knowledge; merchandise. Retail experience preferred but not required. Strong interpersonal and communication skills: ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; effectively communicate with customers, peers and management; telephone etiquette. Basic mathematical skills (addition, subtraction, multiplication, division). Reasoning ability: ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business; work as part of a team and take initiative independently of direct supervision. Physical demands: constant moving, talking, hearing, reaching, grabbing, standing for at least two consecutive hours; may occasionally stoop, kneel, crouch, climb ladders; vision requirements; lifting 25‑50 lbs. indoors or outdoors. Enthusiastic, friendly, energetic; desire to provide outstanding service. Available to work a variety of hours which may include early mornings, evenings, weekends and holidays. Must be a U.S. citizen or have lived in the U.S. for three years. High school graduate or equivalent preferred. No experience required. #J-18808-Ljbffr Navy Exchange Service Command