Service Coordinator

Job Full Description

Service Coordinator


Express Employment Professionals is seeking a highly organized and experienced Customer Service & Dispatch Coordinator for a growing service-based organization within the pest control/home services industry . This role has a strong focus on dispatching, scheduling, customer communication, and service coordination, along with supporting light accounts receivable and inside sales functions.

This position is not a general customer service role - it requires someone with hands-on experience coordinating field service operations, scheduling technicians, and managing real-time dispatch needs in a service environment.

The coordinator will serve as a key communication hub between customers, field technicians, and office staff to ensure efficient daily operations and timely service delivery.

Key Responsibilities

• Dispatch and schedule pest control technicians based on daily service needs and priorities
• Manage and adjust technician routes throughout the day for efficiency and urgent requests
• Communicate service windows, updates, and changes to customers and field staff
• Handle inbound customer service inquiries related to scheduling, service updates, and follow-ups
• Support accounts receivable tasks including payment processing and past due collections follow-up
• Assist with converting inbound leads and following up on estimates to support inside sales efforts
• Promote additional pest control and lawn care services to existing customers
• Maintain accurate records, scheduling data, and service documentation in company systems
• Support administrative tasks and reporting as needed

Qualifications

• Minimum 2+ years of dispatching or service coordination experience required
• Prior experience in pest control, lawn care, HVAC, plumbing, or similar field service industry strongly preferred
• Proven ability to manage technician scheduling and route coordination
• Strong communication skills with both customers and field technicians
• Experience with customer service in a service operations environment (not call center-only roles)
• Basic accounts receivable or collections exposure preferred
• Strong organizational and multitasking abilities
• Comfortable working in fast-paced, changing schedules throughout the day
• Proficiency with Microsoft Office and service scheduling software (FieldRoutes or similar a plus)

Schedule & Compensation

• Monday-Friday, 8:00 AM - 5:00 PM
• $22.00 - $28.00 per hour, based on experience

Ideal Candidate Profile


The ideal candidate has direct experience supporting field service operations, particularly in pest control or a similar industry. They understand the urgency and coordination required to dispatch technicians efficiently, manage daily schedule changes, and ensure a smooth customer experience from booking through service completion. They are proactive, organized, and able to balance customer service with operational demands.

Fort Myers (Northeast Corridor), FL
1518
7370 College Parkway
Suite 304
Fort Myers, FL 33907