Accounts Receivable Specialist

Accounts Receivable Specialist The Accounts Receivable Specialist serves as a primary point of contact between customers, agents, and internal departments to help ensure invoices are accurate and customer payments are received on time. This position is responsible for monitoring customer accounts, following up on past-due balances, resolving billing and payment discrepancies, and accurately recording payments and account adjustments. The Accounts Receivable Specialist also works with customers and agents to obtain missing documentation, correct billing issues, and address other matters that may delay payment. The role requires strong communication, attention to detail, organization, and the ability to research and resolve account-related issues. Essential Job Duties Correct billing discrepancies and re-issue invoices as needed Prepare and send customer account statements Monitor incoming customer payments; confirm payment details have been received Review customer accounts to identify overdue balances, payment discrepancies, or other account issues Contact customers by phone and email to follow up on past-due invoices and request payment Work with customers to establish payment arrangements when appropriate Locate and provide customers with missing invoices, supporting documents, or other requested billing records Work with agents and third-party collection agencies on significantly past-due accounts that require additional collection efforts Manage communications with agents regarding missing paperwork, incorrect rates, billing discrepancies, or other issues that may delay customer payment Enter account adjustments, deductions, payments, and other applicable transactions into the chargeback database Partner with the billing department to resolve issues involving customers with specialized billing requirements Review account reports in preparation for weekly and monthly account review meetings with management Review reports identifying agents whose business relationship has ended and address any outstanding account-related matters Required Qualifications High school diploma or equivalent 1+ years of customer service experience Proficient with email use Intermediate proficiency with Microsoft Excel Strong customer service and mathematical skills Excellent problem-solving skills High degree of accuracy and attention to detail Ability to effectively pivot from one task to another and reprioritize throughout the day Strong sense of urgency Excellent written and verbal communication skills Preferred Qualifications Associate's degree in accounting, finance, or related field Office experience Accounts receivable or payable experience Transportation logistics industry experience Proficient with Microsoft Outlook Advanced Microsoft Excel proficiency Accounting system experience Why The Evans Network of Companies (ENOC) is Different At ENOC, we're more than a workplacewe're a family. Here's what sets us apart: People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication. Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact. A Family-Oriented Culture: We treat every employee like family. From offering support during life's challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won't just work with colleagues; you'll work with friends. Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally. What's in it for me? Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget. Dental and vision insurance Company paid life insurance and accidental death & dismemberment (AD&D) insurance Company paid short term disability insurance Company paid long term disability insurance Hospital indemnity insurance Long-term care insurance program Supplemental term life insurance Accident insurance Critical illness insurance Employee assistance program (EAP) Flexible spending account (FSA) Health savings account (HSA) 401K with up to 4% employer safe harbor matching Paid vacation 8 paid holidays 1 floating holiday Identity & fraud protection Pet insurance Paid on a weekly basis! Employee referral bonus program ($500) The opportunity to work with good humans! Schedule - In Person, On Site Monday - Friday, 7:30am - 4:30pm or 8:00am - 5:00pm Location Address 4500 Salisbury Rd, Suite 100, Jacksonville FL, 32216 The Evans Network of Companies is an equal opportunity employer. Candidates who accept a conditional offer of employment will be required to complete a background check and employment verification, including the prior 7 years of employment history, consistent with applicable law. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions: This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer. This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.