Administrative Support AST I

Administrative Support AST I

High school diploma or equivalent and one year of relevant experience.

Serve as first point of contact for customers at Transportation and Parking Services (TAPS):

• Engage with customers both in person and via telephone.

• Interpret and explain policies and procedures to university students, staff, faculty, and visitors.

• Address and facilitate customers’ parking needs.

Accurately record customer and sales/payment information:

• Document all transactions and prepare supporting documents for sales/payments, permit returns, charge adjustments, and revenue refunds.

Assist with Student Traffic Court and the Hearing Authority:

• Enter appeals related to citations.

• Support the process for first and second level appeals.

Assist with reviewing, researching and correcting error reports:

• Identify and resolve discrepancies in error reports.

Perform other administrative tasks and special projects as assigned.

Work hours: Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. 

Position may require occasional additional work hours to satisfy departmental needs for seasonal permit renewals, events and other tasks as directed.

$15.00 to $17.00 Hourly

High school diploma or equivalent and one year of relevant experience.

• Detailed knowledge of T2 Systems Flex parking management software                                                         
• Detailed knowledge of UF PeopleSoft and UF GO applications                                                                                 
• Detailed knowledge of Microsoft Office applications
• Two years customer service and money handling experience

Application must be submitted by 11:55 p.m. (ET) of the posting end date.