Project Manager, Voice (Remote)

Job Summary

The Project Manager develops engaging relationships with key voice client projects and coordinates the efforts of team members and third-party contractors or consultants to deliver high quality projects according to plans. Functions as a subject matter expert and advisor to collaborate with, mentor, and support team members.

Successful individuals typically have a minimum of five years of customer-facing work experience in a project manager role in a professional environment in the information technology sector focused on voice technology. A Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus.

This is an exempt role and is a member of the Project Management, Voice Department reporting directly to Director, Project Management with a preferred location of Field/Remote.

Allbridge is currently operating under a hybrid work model, allowing colleagues the opportunity to connect with others in person and the flexibility to work remotely. For some business groups and positions, job function requirements may require more time at the primary work location, while greater flexibility may be in place for others. 

Essential Job Functions and Responsibilities

• Work in collaboration with a variety of teams to create long and short-term project plans to complete on time and within budget. May include establishing the schedule, targeting milestones, and setting expectations to adhere to project deadlines.
• Work independently to set expectations that implementations are rolled out with careful due diligence and always focus on quality of work, preventing any potential network failure or re-work actions. Has authority to delegate tasks on the project to employees best positioned to complete them.
• Make recommendations and effective decisions when presented with multiple options for how to progress with a voice project.
• On a day-to-day basis, serve as a point of contact for teams when multiple units are assigned to the same project to set expectations for team synergy.
• Track the project status, periodically generate management reports, and attend meetings to coordinate project plans.
• Perform quality control on the project throughout development to maintain the standards expected
• Adjust schedules and targets on the project as needs or financing for the project change.

Required Qualifications

• Successful completion of a bachelor’s degree from an accredited university in computer science, information technology, network engineering, management, or another related field preferred.
• Minimum of five years of customer-facing work experience as a project manager in a professional environment in the information technology sector focused on voice technology. Experience in the hospitality industry is a plus.
• Project Management Professional (PMP) and/or Projects in Controlled Environments (PRINCE2) certification is a plus.
• Discipline is required in change control, budget management, and on-time delivery performance. It is critical that PM can decide priorities, optimizing results across the workload and projects.
• Demonstrated solid understanding of voice network concepts and connectivity, data networking concepts highly desirable.
• Intermediate knowledge of data networks and hosted voice applications are required. Must be dedicated and committed to timely and effective problem resolution. BroadSoft hosted platform experience is preferred.
• Ability to assume responsibility and ownership for work performed.
• Ability to provide technical support for co-workers, customers, and other vendors.
• Must be able to work independently and in a fast-paced environment.
• Handle multiple tasks concurrently through prioritization and accurate problem assessment in a potentially stressful environment
• Customer service oriented with good interpersonal skills; able to respond promptly to client needs, follow through and resolve issues in a pleasant and helpful manner
• Operates daily with a high attention to detail, remains proactive, organized, reliable, and process-focused with ability to multi-task in a dynamic, and rapidly changing product environment.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
• Willingness to share knowledge with team members, superiors, and users
• Strives to stay abreast of industry knowledge and performs with a high learning agility.
• Must have a strong interest in technical products and solutions.
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness.
• Required to have demonstrated intermediate level PC skills with the ability to effectively operate within a Windows Operating System and Windows based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
• Must be authorized to work in the United States without sponsorship.

Workplace Benefits We Offer  

In addition to earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes: 

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability 
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan 
• Flexible Paid Time Off after 60 days of employment 
• Paid Holidays, per Employee Handbook
• Great workplace culture that embodies our values.

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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