Workforce Supervisor, Commercial Production Lab

Workforce Supervisor, Commercial Production Lab

Gaithersburg, Maryland, United States

The Workforce Supervisor leads a team within the Commercial Production Lab, providing daily coaching, guidance, and support to ensure efficient execution of daily operations. This role is responsible for maintaining operational excellence, fostering a culture of accountability, and aligning team performance with departmental objectives. The Supervisor manages key administrative functions including onboarding, offboarding, timecard review, and personnel reporting. Workforce Supervisors are categorized into four functional tracksNon-Technical, Technical, Technical GS-eligible with Letter of Delegation, and Clinical Abstractingwhich define their scope of responsibilities and daily tasks.

Shift: Tuesday - Saturday, 2:30pm - 11:00pm.

Job Responsibilities

• Conduct regular check-ins to address concerns, resolve issues, and escalate when necessary.
• Manage employee time-off requests and ensure adequate coverage in coordination with Directors.
• Discuss performance goals and expectations, gather peer feedback, prepare and review performance evaluations.
• Provide ongoing coaching, mentoring, and constructive feedback.
• Identify individuals needing additional support and facilitate skill development opportunities.
• Collaborate with training leads to onboard new hires and reinforce policies, procedures, and team culture.
• Ensure consistent and efficient lab operations by maintaining shift schedules, monitoring sample queues, and triaging sample quality.
• Track and record training, competencies, and cross-training efforts.
• Draft and maintain daily operations-related NCEs in partnership with the Quality Team.
• Escalate production trends and issues to the Technical Operations Team.
• Write shift notes and monitor end-of-day (EOD) files.
• Facilitate communication among team members to support workflow continuity and service quality.
• Be competent in respective frontline tasks to provide necessary coverage and enhance lab knowledge.

Credential-Specific Responsibilities

• If acting as a lab supervisor as defined by CLIA, CAP, and CLEP or performing genomic analysis and variant science:
  • Provide day-to-day supervision or oversight of the laboratory operation and the personnel performing testing.
  • Ensure accessibility at all times (on site, by telephone, or by electronic consultation) to resolve technical problems in accordance with policies and procedures.
  • Monitor the performance characteristics of tests and ensure that acceptable levels of performance are consistently maintained.
  • Verify that personnel are trained prior to performing testing on patient specimens independently.
  • Complete staff competency assessments at the appropriate intervals.
  • Ensure action is taken when personnel do not perform as expected.

Role Specific

• Non-Technical Supervisors:
  • Process Salesforce tickets, including test additions, cancellations, holds, and accession edits.
• Technical Supervisors:
  • Perform sample triage and investigate sample reviews, R2Rs, sex mismatches, and emergency alerts.
  • Request new specimens, mark samples as DNU/DND, and investigate missing samples/DNAs.
  • Requeue samples after run failures or control issues.
  • Troubleshoot robotic errors and escalate complex issues via ticketing.
  • Coordinate annual equipment verifications.
• Technical GS-Eligible Supervisors:
  • Provide GS coverage during work hours.
  • Support Quality and Technical Operations with GS-qualified tasks.
  • GS-qualified tasks include drafting, reviewing, and signing controlled documentation (logs, NCEs, SOPs, PQ/PV/IIC), participating in audits, and ensuring action is taken to achieve regulatory compliance.
• Clinical Abstracting:
  • Review and abstract clinical information provided by clients for phenotype-driven testing into GeneDx software, including clinical exam findings, medical history, prior genetic test results, and family history.
  • Perform expert clinical abstraction with a focus on complex cases and efficiency.

People Manager

• Yes
• Directly supervises a small group of individual contributors, serving as the main point of contact for direct reports and independent consultants.

Education, Experience, and Skills

• High School Diploma required for non-technical roles in Accessions.
• Associate's Degree in Nursing required for clinical abstracting roles; BSN from an accredited College of Nursing preferred but not required.
• Degree in Molecular Biology, Genetics, Biotechnology, Genetic Counseling or a related field; PhD in Biology, Genetics or related field; MD or DO with experience in human genetics plus:
• At least 5 years of relevant experience with a Bachelor's degree, including progressive leadership responsibilities.
• At least 2 years of relevant experience with a Master's degree.
• At least 1 year of relevant experience with a PhD, MD, or DO.
• Comparable educational, clinical, operational, or research experience will be considered, including supervisory roles in regulated healthcare, laboratory, or administrative settings.
• At least 2 years of experience at GeneDx or in a comparable position involving clinical abstraction, laboratory operations, workforce supervision, or cross-functional team leadership.
• Prior experience in clinical diagnostics, laboratory testing, data abstraction, or healthcare operations preferred.
• Excellent writing, communication, and collaboration skills, with strong organizational, time management, and critical thinking abilities.
• Professional-level mathematical, computer, reasoning, and language skills required.
• Consistently demonstrates high performance in current responsibilities, with strong attention to detail and minimal errors. Excellence is reflected in the quality and quantity of work produced, reliability, collaboration, and proactive engagement.
• Strong leadership, mentoring, and project coordination skills, with the ability to manage multiple priorities and support team development across technical and non-technical domains.

Physical Demands

• Prolonged periods of sitting or working at a computer in a home office environment.
• Occasional need to lift or move materials or equipment weighing up to 20 pounds during travel or team visits.
• For some roles, duties are performed onsite:
• Frequent standing, walking, and movement throughout laboratory and production areas.
• Limited use of personal protective equipment (PPE), including lab coats, gloves, and safety goggles.
• Occasional lifting, carrying, or movement of lab supplies, reagents, or equipment weighing up to 30 pounds.

Work Environment

• Frequent use of digital communication platforms (e.g., video conferencing, email, and collaboration tools).
• Ability to focus and manage complex tasks in a remote setting with multiple concurrent priorities.
• May require occasional travel to laboratory sites, corporate offices, or conferences (typically less than 10%).
• For some roles, duties are performed onsite:
• Possible contact with water (hand washing and cleaning), biohazardous body fluids, and hazardous chemicals.
• Sufficient noise and interruptions cause distraction and stress.
• The noise level in the work environment is usually moderate.

Pay Transparency, Budgeted Range

$75,000 - $108,000 USD

Science-Minded, Patient-Focused.

At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.

Experts in What Matters Most.

With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry's genetic testing experts and proud of