Account Manager

About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long term partnership. What Sets Us Apart Our work is complex, fast moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next. The Role Work Model: Remote eligible in Connecticut, Delaware, Georgia, Indiana, Kansas, Kentucky, Maryland, New Jersey, New York, North Carolina, South Carolina, Tennessee, Virginia Work Schedule: Monday – Friday, standard business hours (average 40 hrs/week) Travel Requirements: Yes, approximately 25% Supervisory Responsibilities: No Reports to: Director, Account Management All applicants must be currently authorized to work in the United States. No relocation allowance will be considered unless specifically addressed. Summary / Primary Role We're looking for a proactive, detail-oriented Account Manager to join our Liquid Bulk Logistics account management team, supporting our Bulk Managed Services and Tank Intermodal offerings. In this role, you'll be responsible for retaining and growing relationships with strategic liquid bulk accounts, ensuring client satisfaction, and positioning cross-sell opportunities across Odyssey's full portfolio of services. What You’ll Do Account Management & Client Relationships Act as the primary point of contact for assigned Bulk Managed Services and Tank Intermodal accounts, ensuring their needs are met and expectations exceeded. Build strong, lasting relationships with key stakeholders — particularly supply chain, procurement, and operations contacts — involved in liquid bulk shipping decisions. Account Growth & Cross-Sell Strategy Identify opportunities for cross-selling Odyssey's broader portfolio (Intermodal, Trucking/Brokerage, Warehousing, and Technology Services) to enhance client value and drive profitability. Analyze liquid bulk market trends and client data to identify retention and expansion opportunities, and develop strategic account plans that strengthen retention, expand wallet share, and grow revenue. Cross-Functional Collaboration & Advocacy Collaborate with the Director, Account Management, Operations, and Sales to develop and execute account plans that meet client requirements. Address client issues promptly and advocate for client needs internally, ensuring feedback informs service improvements. Performance Tracking & Reporting Track and analyze account performance metrics, providing regular updates on retention, expansion, and cross-sell performance to leadership. Ensure accurate, timely entry of account-related information in Salesforce, and represent Odyssey's liquid bulk capabilities in client meetings and presentations. What You Bring Bachelor's degree in Business, Logistics, or a related field 3-5 years of experience in account management, sales, or customer service within bulk liquid logistics, chemicals, tank intermodal, or related supply chain industries Strong relationship management skills, with a proven track record of growing client accounts and driving high levels of collaboration with internal and external stakeholders Excellent analytical, verbal, written, and presentation skills, with proficiency in Salesforce, PowerPoint, Excel, and other MS Office tools Detail-oriented and organized, with the ability to work independently and collaboratively in a fast-paced environment, and to proactively identify and resolve issues Compensation & Schedule Details Bonus Eligible: No Commission Eligible: Yes No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States. Benefits A choice of medical plans with FSA and HSA options Dental Insurance Vision Insurance Company-paid Life and Disability Insurance 401(k) Plan with Company Match Paid Time Off (PTO) and Company Holidays Employee Assistance Program Company Health & Wellness Program Discounts with Preferred Vendors At Odyssey, we believe the best ideas come from people with different skills, experiences, and perspectives. We welcome applicants from all backgrounds and evaluate every candidate based on the qualifications needed for the role, while also valuing the unique strengths, curiosity, and fresh thinking each person brings. Our commitment to inclusion helps fuel innovation and enables us to deliver smarter, more creative solutions for our customers. We are proud to be a workplace where everyone is treated with respect, given equal opportunity to succeed, and encouraged to contribute in meaningful ways. All employment decisions are based on merit, without regard to race or ethnicity, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other characteristic protected by federal, state, or local law. Visit us at: #LC-1 Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. #J-18808-Ljbffr