Help Desk Coordinator
Virtual Vocations Inc
Supporting a large federal government healthcare modernization project, the full-time Help Desk Coordinator will provide first-level support for software applications, troubleshoot user-reported issues, and maintain service records in a remote capacity. Key responsibilities Respond to user inquiries and support requests via phone, email, or chat, delivering timely assistance Diagnose and resolve first-level software application issues across Windows and macOS environments Document user interactions and escalate complex issues to the appropriate technical teams Required qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, with professional experience in a help desk or technical support role 2+ years of experience supporting Windows and macOS operating systems and Microsoft Office applications Experience using Jira and ServiceNow for incident tracking and resolution Strong analytical and troubleshooting skills for effective software issue resolution U.S. Citizenship and ability to obtain a Government/Public Trust clearance
Vacancy posted 1 day ago
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