OPS HUMAN SERVICES PROGRAM SPECIALIST - 64801153

Requisition No: 878631 Agency: Department of Health Working Title: OPS HUMAN SERVICES PROGRAM SPECIALIST - 64801153 Pay Plan: Temp Position Number: 64801153 Salary: $20.00 - 25.00/hr Posting Closing Date: 07/14/2026 Total Compensation Estimator ToolFlorida Department of Health Open Competitive This position is responsible for coordinating and providing operational and procedural support to the Division of Children’s Medical Services, Bureau of Early Steps and Newborn Screening, Newborn Hearing Screening Program, and reports to the General and Operations Manager I, Quality Assurance and Training Unit Supervisor. The incumbent in this position must be able to work independently, must have the ability to organize and prioritize workload, engage in collaborative problem-solving, must be capable of ensuring continuity of work in the absence of supervision, and demonstrate sound judgement and initiative in the performance of these duties. Your Specific Responsibilities: Provide support for the monthly hearing screening reporting process led by the Hearing Screening Resource Coordinator for hospitals, birthing centers, and primary care physicians. Complete the linking process in collaboration with the Health Data Analyst within established timeframes. Review hospital responses to the monthly reports and complete necessary corrections within established timeframes. Enter and monitor hearing and CMV screening information and complete actions, including printing/sending letters, monitoring logs in Excel and daily case closures within the Early Hearing Detection and Intervention (EHDI) system. Provide guidance to program staff on complex cases during routine reviews. Provide support for the electronic screening and diagnostic reporting system, eReports. Establish new user accounts and password resets, as necessary. Provide technical assistance, orientation, and support for eReports users Reach out via email and phone to screening providers, audiologists, and primary care physicians to encourage electronic reporting of results. Participate in planning and implementation of continuous quality improvement program activities. Participate in various workgroups, meetings and conferences related to newborn hearing issues or as assigned, which may require travel. Performs other duties as assigned. Serve as backup for other Newborn Hearing Screening Program staff. Required Knowledge, Skills, and Abilities: Ability to organize data into logical format for presentation in reports, documents and other written materials. Knowledge of the principles and techniques of effective verbal and written communication, especially with hospital, clinic or public health providers. Ability to establish and maintain effective working relationships with others. Ability to schedule and coordinate assigned work responsibilities. Ability to work independently. Knowledge of office procedures. Possesses strong written and verbal communication skills. Ability to meet deadlines. Knowledge of correct spelling, punctuation, and grammar usage. Knowledge of personal computers and software. Ability to handle telephone calls in a courteous and effective manner. Ability to read, understand and apply applicable rules, regulations, policies and procedures. Ability to organize and maintain filing systems. Ability to compose correspondence. Ability to determine work priorities and ensure completion of assignments. Ability to review work for accuracy and quality of content. Qualifications: Minimum Valid US driver's license Preferred Bachelor's Degree in one of the following: Public Health, Epidemiology, Healthcare Administration, or a related degree. One year professional experience in a hospital, clinic or public health agency in a patient care environment. One year experience working in a hospital, physician’s office, medical facility, and/or public health office analyzing health information and preparing statistical reports One year of professional experience preparing and presenting health-related information to diverse audiences. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 2020 Capital Circle SE, Tallahassee, FL, 32399 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: State of Florida 401(a) FICA Alternative Plan (mandatory) Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) Workers’ Compensation (mandatory, if needed) Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) Deferred Compensation (voluntary) Employee Assistance Program (voluntary) And more! For a more complete list of benefits, including monthly costs, visit Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.